Senior Renewal Representative

Responsibilities

• Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
• Develop tailored renewal strategies to maximize customer retention and identify expansion opportunities.
• Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
• Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
• Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.
• Serve as a subject matter expert (SME) on quoting tools and CRM best practices, driving data integrity and operational efficiency.
• Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
• Track and report on key renewal performance metrics to identify trends and inform process improvements.

Qualifications, Skills, And Requirements

• 3–5 years of experience in customer success, account management, or renewal management roles.
• Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
• Negotiation Skills: Strong ability to navigate complex discussions to drive mutually beneficial outcomes.
• Analytical Thinking: Capability to analyze usage data, identify trends, and apply insights to renewal strategies.
• Process Improvement: Ability to identify inefficiencies and contribute to operational enhancements.
• Advanced proficiency with CRM systems like Salesforce, Gainsight, and Clari.

Pay

Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

Schedule

Our remote, hybrid and in-office collaboration spaces vary by role, team and location.

Benefits

Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.

Comprehensive wellness programs and mental health support.

Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.

The technology and tools you need to do your best work.

Motivosity employee recognition program.

A culture rooted in inclusivity, support, and meaningful connection.