Senior Implementation Manager

About Us

DailyPay is the leader in On-Demand Pay, helping employers modernize how people get their pay. DailyPay serves more than 1,900 employers and over 6 million employees, including many of the world's most recognized brands. By providing real-time access to earned pay and financial wellness tools, DailyPay helps employees manage their finances and helps employers attract and retain talent. DailyPay is helping define the future of pay, where money moves at the speed of work.

About the role

DailyPay is seeking a forward-thinking, organized, results-driven Senior Implementation Manager to join our team. This individual will be a pivotal member of our implementation team, implementing new business and leading more complex integrations, as well as supporting re-implementations. The Senior Implementation Manager role will focus on our SMB & Enterprise business and will be responsible for managing the entire implementation from pre-sales support through post launch. Success in this role will rely on a combination of strong client and project management skills, technical proficiency, confidence working with clients and C Suite stakeholders, and the ability to manage the details while seeing the bigger picture.

We are looking for an out-of-the-box thinker who can execute a high volume of projects. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact

• Lead new clients through our more complex implementations and support through a successful post-launch handoff, including project and client management and leading the technical integration between DailyPay and third-party vendors.
• Manage technical and non-technical stakeholders and ensure timely and accurate implementations, holding both internal and external parties accountable.
• Perform comprehensive discovery and build robust documentation of the implementation requirements.
• Support re-implementations as required, including quality and on-time delivery, mitigating risk of operational loss, and reducing downtime.
• Serve as your clients’ internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls.
• Work with product and other cross-functional partners to support client projects as needed, including both proactively known requirements or uncovered requirements for new or improved functionality.
• Perform technical research to provide unique solutions for complex customer integrations.
• Be flexible in an ever-changing business environment with expanded volume and responsibility required at times to meet business needs.
• Provide technical mentorship, elevating team capabilities through knowledge sharing.
• Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers.

What You Bring to the Team

• Bachelor’s degree in Business, Engineering, or equivalent work experience.
• 3–5+ years of experience in implementation of SaaS solutions or technical Client Success Manager roles.
• Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships.
• Detail-oriented with the ability to set priorities and be flexible in a changing environment.
• Excellent project and client management skills.
• Excellent written communication and presentation skills.
• Experience leading data validation, unit testing, and UAT.
• Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.).
• Working proficiency in Microsoft Excel and Google Suite.
• A strong ability to drive solutions on unknown systems, processes, and workflows.
• Experience in early-stage products, markets, and companies preferred.
• Occasional need to work outside of normal business hours as required to support customers.

Nice to Haves

• Experience with HCM, Payroll, and Time Management Systems.
• Experience with Dell Boomi or similar products.

What We Offer

• Exceptional health, vision, and dental care.
• Opportunity for equity ownership.
• Life and AD&D, short- and long-term disability.
• Employee Assistance Program.
• Employee Resource Groups.
• Fun company outings and events.
• Unlimited PTO.
• 401k with company match.