Senior Implementation Engineer

About the role

We're seeking an Implementation Engineer who will play a crucial part in our mission to help healthcare organizations access and exchange patient data efficiently. This role involves connecting with customers, providing technical guidance, and ensuring seamless integration of Metriport into their workflows.

Responsibilities

• Serve as the primary point of contact for the customer throughout the partnership.
• Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria.
• Participate in weekly syncs with onboarding customers to ensure they are deriving value from the product and have successfully integrated Metriport into their day-to-day workflows.
• Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels.
• Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation.
• Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them.
• Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers.
• Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building.
• Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases.
• Participate in bi-weekly sprint planning / retro sessions, and quarterly planning sessions.
• Manage APIs and integrations to ensure seamless functionality for customers.
• Work with customers from onboarding to production roll-out.
• Attend a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting).

Requirements

• 3+ years experience supporting software implementation
• Full-stack experience: React, TypeScript, Node.js
• You’re located in San Francisco or the Bay Area (or willing to relocate)

Benefits

• Competitive equity + compensation package
• Full family Platinum health insurance, dental, and vision coverage
• 401(k) retirement plan + matching
• Flexible work from home or in-office
• Healthy lunches, complimentary when working in-office (breakfast/dinners as needed)
• Quarterly company off-sites with the team
• MacBook provided by us
• Unlimited PTO (we work hard, but trust you to take time you need to be at your best)

Career at Metriport

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.