Senior Implementation Consultant

The Senior Implementation Consultant role is based in the United States and offers the opportunity to lead complex SaaS implementations and shape the future of a growing implementation function. Key responsibilities include owning the full client launch journey, building scalable processes, collaborating with various teams, and delivering successful customer outcomes.

About the role

• Lead client implementations
• Build and improve implementation processes
• Translate business needs into successful technology deployments
• Manage testing processes and support data migration
• Collaborate with technical teams on integrations and system connections
• Develop training materials and support adoption after launch
• Partner with cross-functional teams to improve customer experiences and implementation outcomes

Requirements

• 7+ years of experience in SaaS implementation, client onboarding, professional services, customer success operations, HR technology, workforce technology, compliance operations, or similar client-facing environments
• 3+ years of experience leading complex client implementations, implementation teams, or cross-functional launch programs
• Proven experience managing multiple client projects simultaneously while maintaining quality and attention to detail
• Experience gathering requirements, documenting workflows, and translating business needs into system configurations
• Experience supporting data migration, data mapping, record transfers, system transitions, or technology implementations
• Familiarity working with integrations, APIs, SSO, SFTP, user provisioning, and technical handoffs
• Experience creating implementation playbooks, project plans, training documentation, and operational frameworks
• Strong project management, organization, communication, and problem-solving skills
• Ability to lead executive-level client conversations and manage escalations professionally
• Comfortable working in an evolving environment where processes are continuously improved and scaled
• Builder mindset with the ability to create repeatable systems, documentation, and best practices
• Technical understanding of workflows, permissions, data structures, and software configurations without requiring engineering expertise
• Preferred experience with HCM, HRIS, onboarding, workforce management, employee records, payroll-adjacent, or related HR technology solutions
• Experience in compliance-sensitive industries such as healthcare, transportation, financial services, staffing, education, or government contracting is a plus
• Familiarity with tools such as Salesforce, HubSpot, Jira, Zendesk, Smartsheet, Monday.com, Excel, Google Sheets, Confluence, Lucidchart, or similar platforms

Benefits

• Competitive salary package
• Remote-first work environment with flexibility to work from home
• Medical insurance with company contribution
• Health Savings Account (HSA) with company contribution
• Dental and vision insurance coverage
• Employer-paid life insurance and long-term disability benefits
• Short-term disability coverage
• 401(k) retirement plan with company matching contribution
• Paid holidays, paid time off, and paid sick leave
• Pet insurance options
• Opportunity to build and influence an implementation function within a growing organization
• Collaboration with leadership and cross-functional teams across Product, Engineering, Operations, and Client Success
• Dedicated opportunity for professional growth while improving technology solutions that support critical workforce processes