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Jobs · Information Technology · Illinois

Senior ICT Change Management Officer (f/m/d) (part-/full-time)

European Energy Exchange AG · Clearing, IL · 1 mo ago
Information TechnologyFull-time

About the role

To strengthen our IT Operation Processes and Automation team, we are looking for an ICT Change Management Officer (Senior Professional) (f/m/d) to support the operational execution of a stable and compliant ICT Change Management process.

Responsibilities

  • Operational management and monitoring of the ICT Change Management process, including CAB processes, as well as the ongoing review, assessment and coordination of ICT changes within the team
  • Contributing to the further development of the ICT Change Management process in support of regulatory and organizational requirements
  • Maintaining and coordinating group-wide maintenance windows, change plans and change calendars in close collaboration with IT Operations, IT Products, operational business units, and Risk, Compliance and ICS functions
  • Supporting internal and external audits through structured documentation and robust evidence
  • Creating, analyzing and further developing KPIs and reports to increase operational transparency using Jira and Power BI
  • Contributing to the further development of tooling, automation and process support within the IT Service Management environment (e.g. Jira, GitHub, ServiceNow)

Requirements

  • Completed degree in business informatics, IT management or a comparable field
  • Good understanding of change, governance and control models in a regulated IT environment; experience with DORA is an advantage
  • Experience in the operational management and coordination of IT- or ICT-related processes
  • Experience working with audit, compliance, risk or control functions
  • Ability to translate regulatory requirements into pragmatic and operationally viable processes
  • Strong teamwork and communication skills as well as a confident professional presence
  • Fully fluent German and English skills (B2)
  • Ideally, experience in automating and analyzing ITSM processes and data, e.g. using scripting, low-code/no-code solutions, or query languages such as JQL or AQL

Qualifications

We offer an attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events, personal development thanks to extensive further training opportunities, a long-term perspective in the constantly growing and evolving energy sector, and a bespoke onboarding plan.

Benefits

Flexible mobile working arrangements in a diverse team, a place in a dynamic and international team within EEX Group and Deutsche Börse Group.

Pay

TBD

Schedule

Part-time or full-time, flexible arrangements available.

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