Senior IT Change Management Specialist

Essential Functions

• Change Planning & Coordination
  • Plan, coordinate, and oversee ongoing and new IT changes across systems, infrastructure, and processes.
  • Maintain and manage the IT change calendar and roadmap.
  • Ensure proper documentation, tracking, and lifecycle management of all changes.
• Stakeholder Engagement & Communication
  • Collaborate with IT, Quality Assurance, Security, and business stakeholders to gather and communicate change requirements.
  • Translate technical changes into clear, business-friendly communications.
  • Provide regular updates to stakeholders, including executive-level summaries.
• Change Governance & IT Infrastructure Library (ITIL) Alignment
  • Support and enforce ITIL-based Change Management best practices.
  • Ensure changes follow appropriate approval workflows, risk assessments, and documentation standards.
  • Support Change Advisory Board (CAB) meetings and governance processes.
• Data Analysis & Reporting
  • Collect, analyze, and interpret data related to IT changes, validation, and quality activities.
  • Develop and maintain dynamic reports and dashboards for stakeholders.
  • Provide insights to support decision-making on implementations, upgrades, migrations, and deprecations.
• Change Impact & Risk Management
  • Assess and communicate change impacts, risks, and dependencies across IT and GxP systems.
  • Support evaluation of changes related to software/hardware implementations, upgrades, migrations, and process improvements.
  • Ensure alignment with compliance requirements including 21 CFR Part 11 and GxP standards.
• Validation & Compliance Support
  • Collaborate with IT Quality & Compliance teams to align changes with CSV/CSA validation requirements.
  • Support documentation and processes required for validated systems.
  • Ensure change activities maintain audit readiness and compliance posture.
• Meeting Facilitation & Coordination
  • Plan, schedule, and facilitate recurring and ad hoc meetings (e.g., CAB, stakeholder reviews).
  • Document meeting outcomes, action items, and follow-ups.
• Demand Planning & Resource Forecasting
  • Support planning and forecasting of change demand vs. available resources.
  • Assist leadership in prioritizing change initiatives based on business needs and capacity.
• Continuous Improvement & Process Optimization
  • Identify opportunities to improve change management processes and workflows.
  • Leverage tools, automation, and AI capabilities to enhance efficiency and reporting.

Requirements

• Bachelor’s degree in IT, Business, Quality, or related field
• Minimum 8 years of experience in IT project management, coordination, or change management roles. Other combinations of education and/or experience may be considered.
• Strong understanding of:
• ITIL Change Management best practices
• IT systems, infrastructure, and operations
• GxP environments and regulatory requirements (21 CFR Part 11)
• Experience with:
• Change management processes and governance
• Data collection, analysis, and reporting
• Cross-functional stakeholder coordination
• Ability to plan and facilitate meetings across diverse stakeholder groups.
• Strong analytical and problem-solving skills.
• Preferred:
• Experience with CSV/CSA (Computer System Validation / Computer Software Assurance).
• Understanding of IT Quality & Compliance activities (audits, validation, CAPAs).
• Experience with AI tools for data analysis, reporting, or process optimization.
• Familiarity with tools such as Smartsheet, Excel, Word, FreshService.
• Experience in life sciences or regulated environments.

Benefits

We offer a competitive compensation package, comprehensive benefits, professional development opportunities, and a supportive work culture.