Senior HVAC Service/Field Project Manager

Position Overview

Elmar Heating & Cooling is seeking an experienced and motivated Senior HVAC Service Technician / Field Installation Project Manager to join their growing team. This hybrid leadership role combines advanced HVAC diagnostics and service work with technical leadership, coordination, and project oversight for field installation operations.

Key Responsibilities

• Senior HVAC Service Technician Duties:

  • Diagnose and repair advanced residential HVAC systems including ductless, heat pump, and conventional systems.
  • Perform complex troubleshooting and resolve escalated technical service issues.
  • Deliver exceptional customer service during in-home visits.
  • Ensure all service work is completed safely, efficiently, and in compliance with company standards and local codes.
  • Provide technical mentorship and guidance to junior service technicians.
  • Document service findings, recommendations, and completed work accurately.
  • Maintain service vehicle inventory and ensure proper use of company tools and equipment.

• Field Installation Project Management Duties:

  • Support installation teams with technical troubleshooting and field guidance.
  • Cook materials, equipment, and job readiness for installation projects.
  • Assist with scheduling and workflow coordination to keep projects on track.
  • Communicate with the Branch Manager regarding project progress, field challenges, and staffing needs.
  • Conduct job site visits to ensure quality workmanship and adherence to company standards.
  • Work collaboratively with installation technicians to improve efficiency and project execution.
  • Help resolve installation issues in real time to minimize delays and callbacks.

Qualifications

• Minimum 5+ years of residential HVAC service experience.

• Strong diagnostic and troubleshooting abilities.

• Experience with residential installation projects and field coordination preferred.

• EPA Certification required.

• Valid driver’s license with clean driving record.

• Strong leadership, communication, and organizational skills.

• Ability to work independently while supporting a team environment.

• Knowledge of ductless systems, heat pumps, and modern HVAC technologies preferred.

• Ability to lift equipment and work in residential field environments.

Reporting Structure

This position reports directly to the Branch Manager and works closely with both service and installation technicians.

Benefits

• 401(k) retirement plan.

• Majority of employee health insurance premiums covered.

• Partial dependent health insurance coverage.

• Partial disability insurance offerings.

• 13 days of Paid Time Off (PTO).

• 8 paid holidays.

About Elmar Heating & Cooling

We value our team members and offer a strong benefits package. Elmar Services, a HVAC service provider in the Greater Baltimore Area, has been transforming the heating and air conditioning service experience for the past half-decade. We service and install all heating and air conditioning equipment, striving to provide efficient and innovative solutions for our customers. Our goal from the start has been to serve customers with the utmost respect, having built our business on three pillars of promotion: comfort, efficiency, and fairness. We want you to "Feel the Elmar Difference."