Senior Human Resources Manager

Key Responsibilities

• Effectively support the management of all HR functions across client accounts
• Mentor and support HR Generalists; provide coaching and feedback
• Provide advanced support to resolve complex or sensitive HR issues
• Collaborate with AVP and HR Directors on recruitment, retention, and succession planning
• Ensure compliance with evolving state, federal, and local employment laws
• Build and maintain strong client relationships through responsive service, proactive communication, and consistent execution
• Client-Facing & Advisory Support:
• Develop and manage client communications, including newsletters and HR updates
• Conduct investigations, manage disciplinary processes, and navigate union interactions
• Interpret employment law and CBAs while advising on best practices

Client-Facing & Advisory Support

• Support client onboarding and service management for new and existing accounts
• Interpret employment law and CBAs while advising on best practices
• Navigate union interactions
• Conduct investigations, manage disciplinary processes

HR Expertise

• Demonstrates strong technical HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development
• Provides practical, risk-averse recommendations while balancing compliance with business objectives
• Maintains current knowledge of employment laws, HR trends, and best practices

Execution & Operational Excellence

• Successfully manages multiple client priorities while consistently meeting deadlines and service expectations
• Demonstrates exceptional organizational skills, responsiveness, and attention to detail
• Leads complex HR projects from planning through implementation with measurable results
• Utilizes data and key performance metrics to improve service delivery and operational effectiveness
• Manages client email queues and daily administrative workflow for client sites
• Lead proactive internal audit of client files to ensure best practices are being followed
• Refine and document SOPs and workflows internal the client services team and clients

Accountability and Results

• Champions client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services
• Partner with Talent Acquisition to fill key client roles
• Function as a generalist when business needs require
• Ensure accurate HRIS updates and policy compliance

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification (highly preferred)
• Broad generalist background across multiple HR functions
• Experience supporting unionized environments and labor relations
• Excellent communication, conflict resolution, and relationship-building skills
• Strong organizational skills and a proactive, solutions-oriented mindset
• Comfort operating in client-facing roles and handling multiple priorities

About ContinuServe

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources and technology services. We have deep category knowledge and personalized service to impact your bottom line daily. We provide strategies that streamline and strengthen your operations in today’s fast-paced environment. We Are Built for the Pace of Possibility.

Compensation & Benefits

Starting salary range: $85,000-$105,000 annually, commensurate with experience.
Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.