Senior Housing Officer (known as Neighbourhood Services Manager) - Part Time, 28.5 hours per week

Rewards and Recognition

• You Count Rewards are individual rewards for going 'above & beyond'

Training and Development

Commitment to continued professional development.

Salary

Salary: £28,334 rising to to £29,824 (At 2 years, subject to satisfactory performance)

Location

Location: Sheffield

Qualifications

• Experience of working in the housing sector or in a similar role is desirable.
• An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs.
• Excellent written and verbal communication skills.
• Ability to organise, time-manage and prioritise work load in a hybrid environment.
• Proven relationship builder with experience of effective collaborative working with external agencies and partners.
• Ability to coach customers to empower them to problem solve and become more independent.
• Adaptable to use a range of Customer relationship management software systems.
• Proficient in the use of the full range of Microsoft Office applications.
• Hold a full UK driving license and have access to a vehicle for use at work.

Requirements

• Able to complete tasks in an accurate and timely manner when working towards a deadline.
• Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.
• Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
• Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.
• Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.
• A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly as and when needed.
• To be professional and work with integrity, inclusivity and respect for diversity.

Skills

• Commitment to continued professional development.
• Experience of working in the housing sector or in a similar role.
• An understanding of estate and tenancy management.
• Experience of delivering a range of tenancy management related services.
• Customer focused environment.
• Excellent written and verbal communication skills.
• Organisation and time management skills.
• Collaborative working with external agencies and partners.
• Coaching customers to empower them.
• Use of CRM software systems.
• Microsoft Office proficiency.
• Driving license and vehicle access.

Benefits

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
• WPA Healthcare auto-enrolled at no contribution level with £1250 of savings available- option to increase & add on family members.
• The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays.
• Reward & Recognition You Count Rewards are individual rewards for going 'above & beyond'.
• Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
• Wage Stream You can access savings opportunities and early access to wages.