SENIOR HELP DESK TECHNICIAN
IGNITE · Huntsville, AL · 6 days ago
Information TechnologyFull-time
Key Responsibilities
- Serve as DTS SME with deep expertise in all DTS modules, features, data requirements, and system workflows
- Provide Tier II DTS support to travelers, Approving Officials, and leadership
- Lead audits of DTS authorizations and vouchers for compliance with JTR and DoD FMR 7000.14-R
- Support GTCC management actions and advise on travel card policy compliance
- Maintain oversight of daily performance logs and audit tracking metrics
- Provide content management and business process analysis support to G8 Audit Readiness, Systems, and Policy personnel
- Utilize SharePoint and SMDC KMST portals to manage DTS taskers, documentation, and workflows
- Develop and submit process improvement recommendations to the ACOR to enhance compliance and audit readiness
- Participate in group discussions and provide DTS expertise to leadership and stakeholders as required
Qualifications
- Secret clearance (required)
- 8+ years of experience supporting DTS and DoD travel operations
- Recognized DTS Subject Matter Expert with in-depth knowledge of JTR and DoD FMR 7000.14-R
- Extensive experience performing DTS audits and supporting audit readiness activities
- Experience supporting Army or DoD Resource Management business processes
- Proficiency with SharePoint and web-based knowledge management systems