Senior Group Sales Manager

About the role

The Senior Group Sales Manager at Park Hyatt Chicago serves as a strategic revenue leader and trusted brand ambassador for the hotel. This role is designed for a highly accomplished luxury sales professional who excels at driving group revenue, cultivating long-term relationships, and representing an iconic brand with confidence, integrity, and sophistication.

Responsibilities

• Drive strategic group revenue performance by developing and executing comprehensive sales plans aligned with Park Hyatt Chicago’s business objectives and luxury brand positioning, consistently meeting or exceeding assigned revenue goals.
• Identify, qualify, and convert new group business while owning and growing a portfolio of key group accounts through targeted prospecting, strategic networking, industry engagement, and relationship-driven outreach that fosters long-term partnerships and customer loyalty.
• Lead the full group sales lifecycle by preparing, negotiating, and executing complex contracts that optimize occupancy, rate, and total revenue, ensuring alignment with the hotel’s overall business plan.
• Collaborate cross-functionally with the Director of Sales, Events & Marketing, Director of Revenue Management, and hotel operations to align pricing strategies, respond to market conditions, and ensure accurate turnover and seamless execution of group programs and events.
• Serve as a senior brand ambassador and client experience leader by delivering refined, personalized service at every touchpoint; creating compelling proposals and presentations; and hosting site visits, hotel tours, FAMs, tradeshows, client entertainment, and industry events.
• Provide sales team leadership and mentorship by serving as a senior resource and role model, participating in and leading sales meetings and presentations as appropriate, and supporting onboarding and development through knowledge-sharing and best-practice guidance.

Qualifications

• Minimum of 8 years of hotel group sales experience, preferably within upscale or luxury hotel environments.
• Demonstrated success managing complex group accounts and exceeding revenue goals.
• Exceptional prospecting, negotiation, and relationship-building skills.
• Strong understanding of revenue management principles and the ability to craft financially sound, strategic group sales proposals.
• Strategic, dynamic thinker with the ability to work independently and lead initiatives with minimal oversight.
• Proven ability to lead by influence, mentor peers, and positively impact team performance without direct supervisory responsibility.
• Hightly polished communicator with excellent verbal, written, and presentation skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Service-driven mindset with a passion for luxury hospitality and exceeding guest expectations.
• Proficiency in general computer applications; experience with Envision Sales and other Hyatt systems preferred.
• Bachelor’s degree in hospitality, business management, or a related field preferred.
• Willingness and ability to travel for tradeshows, conferences, and client development opportunities.