Senior Group Sales Manager

About the role

The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. Located centrally between Walt Disney World and Universal Studios, the Sheraton is committed to its associates and their success.

Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication.
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Care for account details ensuring all pertinent aspects of solicitation and closing are complete and documented.
• Coordinate various departments’ participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Prepare correspondence to customers, internal booking reports, and file maintenance.
• Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
• Attend trade shows, community events, and industry meetings.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 3+ years of past sales experience preferred.
• Must have experience at a similar size and quality hotel.
• Ability to adapt communication style to suit different audiences.
• Computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Advanced knowledge of hotel and competitive market.
• Ability to execute appropriate action plans.
• Desire to participate as part of a team.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Pay

Tipped/Service Charge Eligible: No
Discretionary Performance Bonus Eligible: No

Benefits

• Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick and Holiday programs.
• Pet insurance through the ASPCA.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.