Senior Global Key Account Manager

About the role

The Senior Global Key Account Manager will be responsible for nurturing high-end clients, overseeing business processes, and managing inquiries and issues.

Responsibilities

• Identify emerging issues and trending problems for solution and drive solution to resolution.
• Keep abreast of program changes and informational updates and be responsible for updating team members on all changes.
• Maintain status and volumes for all business lines to ensure all service levels are met.
• Manage the implementation of change requests to run business as area of focus.
• Coordinate with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements.
• Comply with company set procedures; supports account’s specific programs.
• Develop and streamline procedures across areas of focus.
• Execute all client reporting and invoicing, with assistance from reporting contacts as needed.
• Monitor and follow-up with clients as needed on payments.
• Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting.
• Lead a local team of 9-12 team members.

Requirements

• Bachelor’s degree or higher
• At least 5 years managerial experience within account or service delivery teams
• At least 5 years experience in Warehousing, Distribution or 3PL environment
• At least 5 years managing teams
• Open to travel globally (20%)

Qualifications

• Additional Information

Skills

• Not specified

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
• Commuter benefits
• Employee engagement activities

Pay

• Not specified

Schedule

• Not specified