Senior Front of House Manager

About Us

Chicken N Pickle is a unique, indoor/outdoor family entertainment complex featuring a casual, chef-driven restaurant and sports bar, pickleball courts and professional instruction, space for live entertainment, and yard games. Each venue offers indoor and outdoor space for public and private parties and hosts an impressive schedule of events including concerts, charitable fundraisers, watch parties, and more. We strive to create a welcoming, multi-generational family atmosphere where everyone can enjoy good food, good friends, and great fun.

Key Responsibilities

• Floor Leadership & Guest Experience:
  • Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality.
  • Lead daily floor operations, ensuring smooth flow between the kitchen, bar, courts, and dining areas.
  • Deliver superior service by touching tables, interacting with guests, and proactively resolving issues.
  • Respond efficiently to customer complaints and feedback during the shift.
  • Perform in an active, fast-paced, indoor and outdoor venue, during inclement weather, holidays, weekends, and nights.
• Operational & Safety Compliance:
  • Ensure daily compliance with all sanitation, health department, and safety regulations.
  • Enforce all local and federal alcohol laws and guidelines without exception.
  • Conduct opening and closing duties, including cash handling, facility walkthroughs, and security checks.
  • Oversee the cleanliness and organization of the facility during shifts.
• Team Management & Training:
  • Train and coach hourly team members (servers, bartenders, hosts, support) on proper service practices.
  • Support the AGM/GM in appraising staff performance and providing feedback to improve productivity.
  • Promote continuous skill development for the team through coaching and participation in training programs.
  • Foster a positive work environment that supports diversity, equality, and inclusion.
• Administrative & Financial Support:
  • Assist in controlling operational costs by monitoring labor in real-time and identifying measures to cut waste.
  • Support inventory counts and ordering processes for assigned departments.
  • Recommend ways to reach a broader audience through community engagement and Happy Hour promotion.

Qualifications

• Experience: 2+ years of full-service, high-volume restaurant management experience.
• Operational Skills: Proven track record of running successful, high-volume shifts.
• Technical Skills: Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Soft Skills: Strong motivational and people skills; ability to remain calm under pressure.