Senior Housekeeping Manager

About the role

Support and oversee daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services.

Maintain a visible, hands-on leadership presence and lead by example in delivering professional, engaging, and personalized service.

Create a welcoming environment for guests and proactively address service concerns with timely follow-up.

Conduct daily inspections of guest rooms, public areas, storage areas, and back-of-house spaces; ensure corrective actions are completed.

Cook up opportunities for operational improvements and support the implementation of updated procedures.

Supervise, coach, and support housekeeping colleagues in alignment with brand service standards.

Lead daily briefings and contribute to service training sessions that inform, motivate, and develop the team.

Assist in onboarding and training new colleagues, including safety, equipment use, and chemical handling.

Provide ongoing feedback and support performance management, including coaching and corrective action as needed.

Promote colleague engagement initiatives and contribute to a positive, respectful, and professional work environment.

Maintain clear and effective communication with colleagues, leaders, and supporting departments.

Support scheduling efforts based on occupancy, business levels, and labor standards.

Monitor time and attendance to ensure compliance with break policies and labor guidelines.

Aid in payroll review and corrections to ensure accuracy.

Support execution of productivity targets and departmental labor controls.

Aid in managing inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms.

Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations.

Reinforce proper use of PPE and safe work practices at all times.

Attend departmental and operational meetings as required.

Participate in self-audits, brand audits, and corrective action follow-up.

Ensure lost & found procedures are followed consistently.

Responsibilities

Support and oversee daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services.

Maintain a visible, hands-on leadership presence and lead by example in delivering professional, engaging, and personalized service.

Create a welcoming environment for guests and proactively address service concerns with timely follow-up.

Conduct daily inspections of guest rooms, public areas, storage areas, and back-of-house spaces; ensure corrective actions are completed.

Cook up opportunities for operational improvements and support the implementation of updated procedures.

Supervise, coach, and support housekeeping colleagues in alignment with brand service standards.

Lead daily briefings and contribute to service training sessions that inform, motivate, and develop the team.

Aid in onboarding and training new colleagues, including safety, equipment use, and chemical handling.

Provide ongoing feedback and support performance management, including coaching and corrective action as needed.

Promote colleague engagement initiatives and contribute to a positive, respectful, and professional work environment.

Maintain clear and effective communication with colleagues, leaders, and supporting departments.

Support scheduling efforts based on occupancy, business levels, and labor standards.

Monitor time and attendance to ensure compliance with break policies and labor guidelines.

Aid in payroll review and corrections to ensure accuracy.

Support execution of productivity targets and departmental labor controls.

Aid in managing inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms.

Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations.

Reinforce proper use of PPE and safe work practices at all times.

Attend departmental and operational meetings as required.

Participate in self-audits, brand audits, and corrective action follow-up.

Ensure lost & found procedures are followed consistently.

Requirements

College graduate or equivalent experience is preferred.

Previous leadership experience in housekeeping required.

3 years of housekeeping experience required, preferably in luxury setting.

Able to communicate well in English both verbally and written.

Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.

Must be able to coach, counsel and develop employees.

Must be able to motivate by example either on the production floor or, in a classroom environment.

Have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.

Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.

Flexible with working mornings, evenings, weekends and holidays.

Able to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.

Excellent communication and organizational skills.

Positive attitude.

Professional image and personality.

Strong interpersonal and problem-solving abilities.

Sense of initiative to surprise and delight guests.

Highly responsible & reliable.

Able to work cohesively with fellow colleagues as part of a team with minimum supervision.

Committed to delivering a high level of customer service.

Strong guest service orientation required.

Self-confident, proactive, and able to prioritize and make effective decisions.

Able to focus attention on guest needs, remaining calm and courteous at all times.

Able to understand and comply with all company and departmental rules and regulations, policies and procedures.

Skill in establishing and maintaining effective working relationships with coworkers and guests.

Great time management skills.

Able to multi task efficiently without disrupting guest service.

Qualifications

• College graduate or equivalent experience is preferred.
• Previous leadership experience in housekeeping required.
• 3 years of housekeeping experience required, preferably in luxury setting.
• Able to communicate well in English both verbally and written.
• Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.
• Must be able to coach, counsel and develop employees.
• Must be able to motivate by example either on the production floor or, in a classroom environment.
• Have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
• Flexible with working mornings, evenings, weekends and holidays.
• Able to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Excellent communication and organizational skills.
• Positive attitude.
• Professional image and personality.
• Strong interpersonal and problem-solving abilities.
• Sense of initiative to surprise and delight guests.
• Highly responsible & reliable.
• Able to work cohesively with fellow colleagues as part of a team with minimum supervision.
• Committed to delivering a high level of customer service.
• Strong guest service orientation required.
• Self-confident, proactive, and able to prioritize and make effective decisions.
• Able to focus attention on guest needs, remaining calm and courteous at all times.
• Able to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills.
• Able to multi task efficiently without disrupting guest service.