Senior Housekeeping Manager

Essential Functions

Lead and manage the daily operations of the Housekeeping Department.

Ensure guest rooms, public areas, back-of-house areas, and facilities meet company and brand cleanliness standards.

Supervise, coach, train, and develop Housekeeping Supervisors and team members.

Conduct regular inspections of guest rooms, public areas, and employee work areas to ensure quality standards are maintained.

Manage staffing levels, scheduling, labor costs, and productivity to meet operational and financial goals.

Monitor department payroll, attendance, overtime, and compliance with wage and hour regulations.

Participate in hiring, onboarding, performance management, coaching, disciplinary actions, and terminations in partnership with People & Culture.

Ensure compliance with all safety, security, sanitation, OSHA, and company policies and procedures.

Manage inventory levels, purchasing, and control of housekeeping supplies, linen, uniforms, and equipment.

Collaborate with other department leaders to achieve overall hotel goals and guest satisfaction objectives.

Prepare departmental reports, forecasts, budgets, and action plans as required.

Foster a positive, inclusive, and service-oriented work environment.

Supervisory Responsibilities

• Housekeeping Supervisors
• Room Attendants
• Public Area Attendants
• Laundry Attendants and Laundry Operations (if applicable)

Qualifications

• Minimum 3-5 years of housekeeping leadership experience in a hotel environment.
• Previous experience managing supervisors and large housekeeping teams preferred.
• Strong knowledge of housekeeping operations, labor management, inventory control, and guest service.
• Able to lead, coach, motivate, and develop employees.
• Excellent communication, organizational, and problem-solving skills.
• Able to work flexible schedules, including weekends and holidays.
• Proficient in hotel management systems, payroll systems, and Microsoft Office applications.

Physical Requirements

• Ability to stand, walk, bend, reach, and move throughout the hotel for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to inspect guest rooms and public areas throughout the property.

Key Competencies

• Leadership and Team Development
• Guest Service Excellence
• Operational Excellence
• Quality Assurance
• Labor and Productivity Management
• Communication and Collaboration
• Conflict Resolution
• Time Management
• Accountability and Integrity
• Safety and Compliance