Senior House Manager

Key Responsibilities

• Serve as the primary front-of-house manager for major performances, coordinating logistics with promoters, production managers, and security while acts as the single point of contact during events.
• Hire, train, schedule, and mentor a team of approximately 50 student ushers and the Senior Usher Team, supporting student growth and maintaining a collaborative workplace culture.
• Enforce safety regulations, manage emergency response procedures, and maintain familiarity with ADA standards to guarantee an accessible environment for all guests.
• Build show info sheets, manage ticketing scanners, oversee merchandise setups, and utilize digital tools (Workday, Slack, When2Work) to streamline venue workflows.

Required Qualifications

• Five years of experience in theater operations and house management, with a solid grasp of venue maintenance and guest services.
• Proven supervisory skills, with a strong interest in mentoring student workers.
• Exceptional calm under pressure and expertise in crowd management and emergency protocols.
• Tech-savviness, including experience with database management (such as FileMaker Pro) and scheduling software.
• Flexibility to work nights, weekends, and holidays aligned with the exciting performance calendar.

Culture and Benefits

Berklee fosters a vibrant, inclusive workplace that celebrates multiple perspectives and honors work-life balance. Employees enjoy a deeply creative environment alongside a robust benefits package designed to support holistic well-being and professional growth.

Hiring Range

Hiring Range: $56,000 to $75,000; salary dependent on relevant experience and education.

Diversity, Equity, Inclusion & Equal Employment Opportunity

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions.