Senior Fraud Specialist

Position Summary

The Senior Fraud Specialist utilizes multiple systems/tools to research & analyze complex alerts regarding possible fraudulent account activity and decides accordingly. The position involves handling more complex and/or escalated customer situations, proactively identifying trends or patterns of activity related to fraud, and monitoring financial crime risk management software.

Essential Duties & Responsibilities

• Handles more complex and/or escalated customer situations regarding possible fraudulent activity.
• Decides based on judgment and research, extensive job experience, and following established procedures and guidelines, while leveraging multiple systems/tools.
• Places outbound calls and takes appropriate action based on complex transaction characteristics or account changes.
• Proactively identifies trends or patterns of activity related to fraud claim activity and escalates for appropriate action.
• Maintains financial crime risk management software to detect and prevent fraud.
• Provides maintenance to code fraudulent accounts with appropriate warnings.
• Reviews consumer/business accounts including transaction history, online banking, Zelle and bill pay activity for the purpose of investigating and resolving issues.
• Answers phone inquiries regarding fraud activity.
• Works with supervisor and various police agencies regarding criminal charges and court cases.
• Investigates and processes Affidavits of Forgery pertaining to check fraud cases.
• Assists with Monitoring and approval of Mobile Deposit Capture items.
• Reviews ATM image software for fraud.
• Responds to internal/external customer inquiries within 2 hours.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank’s mission and philosophy.
• Maintains the security and confidentiality of pertinent information and records.
• Continues professional development through training, seminars, membership in professional associations, as applicable.
• Serves as a backup for ATM Manager duties (ie: deposit review and cash ordering).
• Serves as a backup for ATM/Debit card dispute processing in accordance with MasterCard Operating Regulations and REG E.
• Performs other operational duties as assigned.

Experience & Education

• High school diploma or general education degree (GED) required.
• Minimum 3 years fraud experience and/or training; or equivalent combination of education and experience.

Knowledge & Skills

• Knowledge of rules and regulations related to financial fraud and MasterCard Operating Regulations (Reg E, Reg CC, BSA).
• Language Skills - Ability to read, write and speak English.
• Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer Skills - To perform this job successfully, an individual should have knowledge of database software, spreadsheet software, and word processing software. Ability to use ten key number function and financial calculator required.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• 401k