Senior Financial Consultant

About the role

The Senior Financial Consultant will serve as a key finance partner supporting the Customer Service Operations organization, with a primary focus on operating expense management, forecasting, reporting, and financial analysis. This role will work closely with operational leaders to provide timely financial insights, support month-end close activities, and develop accurate forecasts that drive informed business decisions. The position plays an important role in ensuring financial transparency, identifying risks and opportunities, and helping business partners understand the key drivers of performance across Customer Service Operations. The ideal candidate will combine strong analytical skills with the ability to build relationships, communicate effectively, and influence outcomes in a fast-paced environment.

Responsibilities

• Financial Planning & Forecasting: Develop and maintain monthly forecasts, annual budgets, and long-range planning assumptions for Customer Service Operations expenses. Partner with business leaders to understand operational trends, workforce changes, and emerging risks and opportunities. Analyze financial performance and proactively identify drivers impacting forecast accuracy. Support development of cost management initiatives and track realization of savings opportunities.
• Month-End Close & Financial Reporting: Lead month-end financial analysis and reporting processes, ensuring accurate and timely review of actual results. Analyze variances to forecast, budget, and prior year results, clearly communicating key drivers to finance and operational leadership. Prepare recurring financial reporting packages and executive summaries highlighting operational performance and financial impacts. Partner closely with accounting and other finance teams to ensure integrity of financial results.
• Business Partnership: Build strong relationships with Customer Service Operations leaders and serve as a trusted financial advisor. Translate financial results into actionable business insights and recommendations. Provide transparency into workforce-related expenses, vendor spend, and other key operating cost drivers. Support business partners in evaluating trade-offs and opportunities to improve efficiency and financial performance.
• Analysis & Decision Support: Develop financial models, scenario analyses, and ad hoc reporting to support operational decisions. Perform trend analysis and identify emerging risks, opportunities, and operational efficiencies. Support development of business cases and ROI analyses for investments and strategic initiatives. Leverage data and analytics to improve forecasting assumptions and enhance decision-making.
• Process Improvement: Continuously identify opportunities to streamline financial processes, improve reporting, and enhance forecasting methodologies. Develop and maintain tools, dashboards, and performance metrics that improve visibility into business results. Support implementation of best practices across Operating Cost Management and broader Finance teams.

Required Qualifications

• Bachelor's Degree (or higher) in Finance, Accounting, Economics, OR related field
• 4+ years of experience in progressive finance, accounting, OR financial planning and analysis experience
• Experience supporting business partners in a complex, matrixed organization
• Financial forecasting, budgeting, and variance analysis experience
• Analytical and financial modeling skills
• Experience translating complex financial information into clear, actionable recommendations
• Advanced proficiency in Microsoft Excel, including pivot tables, lookup functions, and financial modeling techniques
• Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• Healthcare, PBM, customer service, contact center, OR operations finance experience
• Experience supporting operating expense OR SG&A management
• Experience with workforce planning and labor expense modeling
• Familiarity with PeopleSoft, Essbase, SmartView, OR similar financial systems
• MBA, CPA, OR other advanced finance credential
• Experience building dashboards and automated reporting solutions

Key Competencies

• Business Partnership & Influence
• Financial Acumen
• Analytical Thinking
• Forecasting & Planning
• Communication & Storytelling with Data
• Problem Solving
• Continuous Improvement Mindset
• Attention to Detail
• Ability to Thrive in Ambiguity
• Collaboration Across Functions

Pay

The salary for this role will range from $91,700 - $163,700 annually based on full-time employment.

Schedule

This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.