Senior Field Technician - Palo Alto

Job Description and Benefits

The Senior Field Technician will be highly organized, self-motivated, and responsible for installing and basic testing of Telecommunication Equipment and Systems. The technician will be expected to work on a number of diverse projects simultaneously and meet demanding deadlines on time and on budget.

Why you will love it here
- Earn a competitive salary that reflects your experience and dedication in our innovative workplace.
- Company Contributions to 401k.
- Employee Assistance Program (EAP) to ensure expert support for your mental health & financial well-being whenever you need it.
- Constant Learning & Career Development via our Track for Talent development programme – with the option to further progress your capabilities across 3 areas: Technical, Business and Emotional.
- Collaborate with supportive colleagues in a professional and welcoming environment.
- Community connection –we frequently sponsor fundraisers, teams and causes that are close to our hearts.
- And finally - we recognise our teammates and celebrate our wins.

Responsibilities

• Assist in the installation, commissioning, and maintenance of telecommunication equipment and associated infrastructure (fibre and copper cable) in field environments.
• Carry out Data centre or PoP audits including all equipment, ports, cabling and general connectivity.
• Conduct troubleshooting and fault isolation on optical network components.
• Perform network testing, validation, and documentation of optical fibre networks.
• Collaborate and support senior network engineers (remote) to configure and test installed telecommunication equipment.
• Work closely with customers and internal teams to deliver projects and resolve technical issues.
• Maintain accurate and detailed documentation of all work performed.
• Perform risk assessments prior to commencing works in the field environment
• Ensure compliance with safety and industry standards while working on-site.
• Participate in training and development programs to enhance technical skills ensuring that all compulsory internal and external training is up to date and current.
• When required, send daily reports on progress, status and risks
• Working outside of normal hours to support cutover or migration activities
• Equipment Audit
• Port Audit
• Fibre and Cable Tracing
• Fibre Traffic Identifier Tests
• Use of Visual Fault Locator
• Rack Installation
• Equipment Installation (Active and Passive)
• PDU Installation
• Cabling (CATx & Fibre)
• Labelling
• Power cable Install & Termination (DC & AC)
• Copper Cable Terminations
• Card Infills
• Equipment configuration/Software Updates
• Equipment standalone testing
• Insertion Loss Testing
• BER Testing (Client Side)
• Basic Fault-finding
• Compiling Test Reports

Skills required

• Good level of practical Hands On experience in a Telephone Exchange or Data centre environment
• Good understanding of fixed line transmission systems including DWDM & OTN
• Good understanding of optical and fibre principles including attenuation, dispersion and signal loss.
• Good understanding of DC and AC Power principles
• Experience using Power Measuring Test Equipment including Digital Multimeters.
• Ability and appetite to learn new technical concepts and technologies
• Experience using fibre optic test equipment such as OTDR, Optical Power Meters, and Optical Spectrum Analysers.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel and work in field environments.
• Ability to work independently and as part of a team.
• Good communication and documentation skills including MS Word, Excel & Teams
• Full Clean driver's license

Desirable Vendor Experience

• Ciena 6500 Packet Optical Platforms 2 Slot,7 Slot,14 Slot, 32 Slot, RLS, Coredirector, 5430, 5410, Waveserver AI, Waveserver 5
• Huawei OSN 3800, OSN 6800
• Nokia 1830
• Infinera DTN, DTNx
• Lucent OLS 400G, 800G, 1.6T, Lambda Unite, TDM10G
• Adva FSP 150, FSP 3000
• Nortel Opter

Desirable Skills

• Equipment commissioning
• Wavelength adds & balancing
• Signal to Noise Ratio Testing
• Advanced Fault Finding
• CD/PMD Testing
• Able to use OSA
• DWDM Link & Span build, test and commissioning

Educational Requirements

• Bachelor's degree or diploma in Telecommunications, Electrical Engineering, Computer Science, or related field (or equivalent practical experience).