Senior Field Service Technician
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
About the role
We're looking for a Senior Field Service Technician to support critical equipment and systems at customer sites while delivering exceptional service and technical expertise. In this role, you'll troubleshoot, maintain, and repair mechanical, electrical, and diesel-powered systems, helping customers keep operations running safely and efficiently.
- Diverse work supporting multiple customers, locations, and systems
- Opportunity to work independently while being backed by an experienced team
- Exposure to mechanical, electrical, diesel, and industrial process systems
- Significant customer interaction and problem-solving responsibility
- Clear path for professional growth and skill development
Responsibilities
- Perform field service work safely and efficiently at customer locations
- Troubleshoot and diagnose mechanical, electrical, and diesel equipment issues
- Complete preventive maintenance and repair activities
- Manage parts inventory and equipment readiness
- Identify and proactively address potential safety concerns involving company and customer-owned equipment
- Provide technical support and recommendations to customers
- Document service work, findings, and corrective actions
- Utilize critical thinking and troubleshooting skills to resolve equipment and operational challenges
- Communicate technical information clearly to customers and internal teams
- Work independently with minimal supervision while collaborating effectively with team members
Requirements
- High School Diploma or equivalent
- Ability to obtain a CDL Class A or B with applicable endorsements
- Ability to obtain a DOT Medical Card
- Ability to obtain customer-required clearances such as TWIC, DISA, and others as needed
- Clean driving record
- Experience working directly with customers
- Experience using Microsoft Office and smart devices
- Strong troubleshooting and problem-solving abilities
- Ability to work independently and make sound decisions in the field
Qualifications
- 2-5 years of technical field service, industrial maintenance, or commercial process water experience
- Industry-specific certifications or licenses
- Experience with mechanical, electrical, diesel, or fusion equipment and systems
Travel
- Travel required
- Approximately 20% to 80% travel, depending on business unit and location
- Overnight travel may be required
Pay
Competitive pay at $30/hour, based on experience
Benefits
- 20 days PTO to start + paid holidays
- Day one medical, dental, and vision coverage
- Generous retirement savings plan with company contribution
- Paid parental leave
- Tuition reimbursement
- Career progression and skill development
- Wellness programs and employee discounts
- Recognition and reward programs
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication.