Senior Field Service Technician
About the role
Join us as a Senior Field Service Technician and play a critical role in delivering an exceptional Nespresso customer experience by installing, maintaining, and repairing commercial and residential coffee systems.
Responsibilities
- B2B Onsite Customer Support:
- Installation and Maintenance
- Customer Site Visits
- Field Services
- Service Requests
- Team Communication
- Maintenance and Repairs
- Technical Troubleshooting
- Client Training
- Inventory Management
- Service Documentation
- Customer Communication
- Health and Safety Compliance
- Service Coordination
- Market Travel
- Hands-On Training
- Technical Expertise
- Record Keeping
- Customer Satisfaction Surveys
- Training & Assessments
- Customer Engagement
- Critical Thinking
- Flexibility
Requirements
- Education: High School Diploma or GED required; Bachelor’s degree in a technical field preferred
- Technical Skills: Strong knowledge of Microsoft Office Suite
- Experience: 3+ years in troubleshooting, problem-solving, and appliance repair, with a preferred focus on espresso machines
- Licensing: Valid driver’s license required
- Independence: Ability to work independently with minimal supervision
- Collaboration: Works effectively with both technical and non-technical team members
- Process Improvement: Experience in continuous process improvement desired
- Travel Requirements: Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%
- Safety Commitment: Adheres to safety protocols to ensure the safety of the service team and clients
- Technical Proficiency: Basic computer and data equipment skills required
- Flexibility: Available for on-call shifts, weekends, and holidays
Skills
- Collaborative Support
- Clear Communication
- Organizational Skills
- Critical Thinking
Pay
The approximate pay range for this position is $75,000- $85,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.
Benefits
Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.
Equal Opportunity Employer
Nestlé is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.