Senior Field Service Technician
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the Role
The Senior Field Service Technician will initiate and execute field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, chemical feed and storage equipment, conducting routine contractual sampling and survey work, preventative/breakdown maintenance, maintaining parts inventory, completing cost accounting time entry and field data entry, and anticipating and correcting safety issues (both Company and Customer owned equipment). The position involves direct interfacing with customers and may require work in multiple systems/locations/customers within a primary service area and regional territory. The ideal candidate will be located in the greater Richmond, VA area.
Responsibilities
- Create and maintain a safe working environment and culture within the organization
- Take care of company property
- Demonstrate high impact culture through innovation, accountability, and empowerment
- Function in a team environment
- Work with minimal supervision and independently
Requirements
- 20%-50% travel depending on division & location (overnight stays, away from home)
- High Impact Behaviors:
- Continuous Professional Development: Commitment to lifelong learning and staying abreast of industry trends and best practices
- Collaboration and Teamwork: Work well with others and contribute to team goals
- Results Driven Performance: Focus on delivering results and achieving objectives efficiently and effectively
- Ability to obtain all required customer clearances (TWIC, DISA, etc.)
- Clean driving record
- 2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience
- Water/Wastewater/Chemical handling, processing, analytical experience a plus
- Able to pass background check & pre-employment drug screen
Qualifications
- HS diploma or equivalent
- Preferred: Industry-specific license(s) for water or wastewater
- Trades/Training Certificates - HVAC/Plumbing/Electrical
Skills
- Electrical, mechanical, plumbing, HVAC
- Safe use of power and hand tools and test instruments
- Ability to work without direct supervision
- Technically sound with experience in Microsoft Office including smart devices
- Customer service/field service experience
- Critical thinking and troubleshooting ability
- Synthesizes technical information and communicates it clearly
- Derives insight from customer experience to produce outcomes and solve problems in novel and unexpected ways
Benefits
- Health, Dental, and Vision insurance available on your 1st day of employment
- Generous retirement savings plan
- Generous PTO package and paid holidays
- Career progression and development plans
- Company wellness, rewards and recognition, and employee discount programs
- Paid parental leave
- Tuition reimbursement
- Paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
Pay
The estimated salary range for this position is $30 to $33/hourly. Starting pay is dependent on multiple factors, such as skills, experience, and work location.