Senior Field Service Technician

Job Summary

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, and diesel equipment conditions, conducting preventative maintenance and parts inventory, and anticipating and correcting safety issues (both Company and Customer-owned equipment).

Responsibilities

• Create and maintain a safe working environment and culture within the organization
• Takes care of company property
• Demonstrates high impact culture through innovation, accountability, and empowerment
• Must be able to function in a team environment
• Usually works with minimal supervision
• Works independently

Requirements

• Some travel required (20%-80%)
• Driving Requirements: Driver Application for Employment, Motor Vehicle Report (MVR), Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On-Duty Hours, Road Test, Copy of Driver’s License, Copy of Medical Certificate
• Placeholder for Division Specific Requirements
• High Impact Behaviors: Continuous Professional Development, Collaboration and Teamwork, Results Driven Performance

Education & Experience Requirements

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements (preferred)
• Preferred: May have industry-specific license(s)
• Experience Requirements: Ability to obtain all required customer clearances (TWIC, DISA, etc.), Ability to obtain DOT Medical card, Clean driving record, Work experience preferred (2 to 5 years of technical work experience including industrial or commercial process water experience)
• Skill Requirements: Electrical, mechanical, diesel, fusion experience depending on business unit, Work without direct supervision, Technically sound, Experience with Microsoft Office including smart devices, Must have customer service experience, Demonstrates critical thinking and troubleshooting ability, Synthesizes technical information and communicates it clearly, Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Benefits

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.