Senior Field Service Technician

About The Role

Morris Business Solutions is a leading provider of office technology in North and South Carolina. We’re actively hiring a Senior Field Technician to take full ownership of a designated service territory — supporting and maintaining Xerox and Kyocera MFPs. You’ll handle on-site service, troubleshooting, preventive maintenance, and serve as a second-level escalation point for other technicians. This role is designed for independent, self-motivated professionals who take pride in providing high-quality service.

Qualifications

• 5+ years’ experience servicing Xerox equipment (required)
• Experience with PrimeLink and Versant is a plus
• Fiery Experience is a plus
• Basic computer skills
• Strong diagnostic and problem-solving skills
• Effective written and verbal communication
• Valid driver’s license
• Must be self-motivated and able to work independently

What You'll Do

• Perform hands-on service and maintenance on Xerox and Kyocera MFP equipment
• Respond to service calls and troubleshoot hardware issues in the field
• Execute preventive maintenance
• Provide second-level technical support for other technicians
• Maintain accurate service records and communicate clearly with customers
• Represent Morris Business Solutions with professionalism

What We Offer

• 10% increase over your current pay (based on skill and experience)
• Monthly bonuses (up to $270/month)
• Annual Raises
• 401K with company match
• Health, dental, vision, and life insurance
• Up to 5 weeks PTO + 8 paid holidays
• Company-provided vehicle (take-home, fuel & maintenance covered)
• Relocation assistance or Signing Bonus (if applicable)
• Uniforms provided
• Performance-based company trips (past trips: Key West, Greece, Ireland)