Senior Field Service Technician

About the role

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 5-year running Top Workplace in the Greater St. Louis area.

Responsibilities

• Provide hands-on technical support of DRS Land Systems products.
• Support assembly and support of prototype products.
• Real-world/real-time troubleshooting and repair at various customer sites.
• Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required).
• Coordinate and perform product upgrades in the field.
• Provide work leadership and technical assistance to lower-level technicians.
• Serve as customer contact on technical issues.
• Conduct repairs and/or modifications using a variety of hand tools and test equipment.
• Complete appropriate written documentation and feedback for onsite service and installations.
• Determine and recommend which products or services best fit the customer’s needs.
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications.
• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods.
• Provide formal/informal training of customer personnel.
• Demonstrate great customer service skills.
• Work variable shifts and up to 12-hour shifts to perform necessary testing.
• Exhibit mature, independent judgment and communicate effectively.

Requirements

• High school diploma or GED with 5+ years of relevant experience.
• Current experience (within the last 5 years) and an advanced level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…).
• Current experience (within the last 5 years) and an advanced level of understanding in electrical system and wiring harness troubleshooting.
• Current experience (within the last 5 years) and a firm level of understanding in the use and implementation of hand and power tools.
• Ability to identify technical and logistical problems and help determine solutions.
• Knowledge with advising others on a wide variety of moderately complex technical and logistical problems.
• Excellent teambuilding and leadership skills.

Qualifications

• Must have current experience (within the last 5 years) and an advanced level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…).
• Must have current experience (within the last 5 years) and an advanced level of understanding in electrical system and wiring harness troubleshooting.
• Must have current experience (within the last 5 years) and a firm level of understanding in the use and implementation of hand and power tools.
• Must be able to identify technical and logistical problems and help determine solutions.
• Must demonstrate knowledge with advising others on a wide variety of moderately complex technical and logistical problems.
• Must have or be eligible to obtain U.S. passport.
• Must have valid driver’s license to obtain a rental car to transport to and from various assignments.
• Must be able to obtain and retain a company-sponsored credit card for use while on business travel.
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required.
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs.
• Rotation periods are generally 4 to 6 months at a time.

Skills

• Strong problem-solving skills.
• Excellent communication skills (written and verbal).
• Computer proficiency with MS Office applications.
• Fundamental understanding of computer systems, operating systems, and configuration files.
• Database technologies understanding and use.

Benefits

We offer a comprehensive benefits plan designed to meet the needs of all our employees:

• Medical/dental/vision insurance.
• Pet insurance.
• 401K retirement plan.
• Employee Stock Purchase plan.
• Short-term and long-term disability coverage.
• Life insurance.
• Vacation & Health & Emergency leave.
• Paid holidays.
• Paid parental leave.
• Student loan repayment.
• Tuition reimbursement.
• Flexible work schedule.

Pay

The expected pay scale for this position is $54,586.00/year - $70,962.00/year for the state of Illinois.