Senior Field Service Technician

About the role

Emerson has an exciting opportunity for a Field Service Technician in Houston, TX. The role supports customers across the Gulf Coast by providing hands-on service for our Engineered Solutions for Flow and Quality Measurement, focusing on custody transfer/fiscal metering systems, analytical process gas systems, continuous emissions monitoring systems, liquid analysis systems, and sustainability solutions.

Responsibilities

• Perform demand and contract field services, including emergency and scheduled maintenance, to support our Analytical product installed base, with a focus on Continuous Emissions Monitoring (CEMs), DeNOx, Gas Purity, and Combustion Control amongst others.
• Assist with Factory Checkout (FCO), customer-witnessed Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT) to ensure systems meet quality and functional standards.
• Consult with factory and service centers to deliver the right technical solutions and collaborate with Sales and Business Development Managers to design comprehensive solutions for customer needs.
• Support technical training and post-sale service planning with customers to ensure effective and efficient use of our products.
• Develop and refine best practice procedures for the startup and troubleshooting of products, proactively addressing and resolving customer product and application issues.
• Manage overhead, travel, and expenses in a fiscally responsible manner, ensuring adherence to all safety, quality, and company rules and regulations to guarantee personal and workplace safety.
• Function as the strategic communication point between customers and the business in resolving warranty issues and drive organizational accountability with regular updates.
• Evaluate pros and cons, risks and benefits of different solution options. Effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. Separate and combine activities into efficient workflows. Scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

Requirements

• HS Diploma + 3 years relevant experience OR AAS Technical Degree + 0 years of experience
• Five 5-10 years of related experience
• Travel required up to 50% domestically
• International travel might be required, on occasion

Qualifications

• Preferred Qualifications: Ten (10) years of experience related with Analytical Process Gas Systems and/or Analytical Gas Products
• Experience with Analytical Process Gas and Liquid applications, such as Emissions Monitoring (CEMs), DeNOx, Gas Purity, and Combustion Control
• Experience with Sampling Handling Systems and Data Acquisition
• Understanding of Modbus protocol and network communications

Skills

• Technical proficiency on new products and enhancements within the Analytical and Detection product lines through self-study and factory training

Benefits

• Comprehensive benefits package including medical, dental, vision, Employee Assistance Program, 401(k), tuition reimbursement, and more
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave

Pay

Commensurate with experience

Schedule

N/A