Senior Field Service Representative

About the role

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. The expected annual salary range for this role is $84,000 - $123,000 a year. A company vehicle and cell phone is provided. This role can be located in Rochester, NY or East Syracuse, NY. Anticipated travel for this role will be 50%.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications

• Basic qualifications: High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Associate degree or higher from an accredited institution, or Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License, Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays, NICET/NETA certification

Preferred Qualifications

• Associate degree or higher from an accredited institution, or Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License, Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays, NICET/NETA certification

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements

Benefits

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview.