Senior Field Service Representative

Eaton’s ES AMER ESS division is seeking a Senior Field Service Representative in the Baton Rouge, Louisiana area.

About the role

Eaton Field Service Representatives perform installs, tests, maintains, troubleshoots, and repairs electrical switchgear systems at customer sites such as factories, data centers, power plants, utilities, hospitals, commercial buildings, and industrial facilities. This is a traveling role with expected travel up to 25%. This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire. Field Service roles offer a company car and guaranteed 40-hour paid week.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• No relocation offered, candidates within 100-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver's license

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy; this includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Must be able and willing to drive an Eaton vehicle and obtain Department of Transportation (DOT) non-CDL qualification, complying with all DOT regulatory requirements, if required
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
• Performs physically demanding tasks, including standing, walking, stooping, squatting, kneeling, reaching above, to, and below shoulder level, lifting, carrying, pushing, pulling, and using hands to handle and feel
• Frequently required to climb; regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull over 50 pounds with assistance
• May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, dust, and/or high noise levels
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Ability to explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship, and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches
• Various Health and Welfare benefits as well as Retirement benefits
• Several programs that provide for paid and unpaid time away from work

Pay

The expected annual salary range for this role is $84,000 - $123,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.