Senior Field Service Representative

About the Role

Eaton’s Engineering Service & Systems Division is seeking Senior Electrical Field Service Representatives to join our teams in Kennewick, WA, and Boise, ID. This role offers a company vehicle and a guaranteed 40-hour paid week. Travel for this role is 50%, covering Washington, Idaho, Montana, Wyoming, and Oregon. Relocation assistance is available. The expected annual salary range is $84,000 - $123,000, based on skills, experience, and qualifications.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead Field Service Representative (FSR) teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship, and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Qualifications

Basic Qualifications

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7+ years of experience
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Must be able to work in the US without corporate sponsorship now or in the future
• Valid driver's license

Preferred Qualifications

• Associate degree or higher from an accredited institution
• Bachelor’s degree in Engineering from an accredited institution
• Previous electrical testing experience
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis, and protective relays
• NICET/NETA certification

Skills

Position Success Criteria

• Successfully complete and maintain compliance with Eaton’s safety program, including the EESS Qualified Electrical Worker (QEW) program
• Submit to periodic customer-required background and drug screenings
• Ability to work variable hours, including nights and weekends, and travel within the region
• Ability to drive an Eaton vehicle and obtain DOT non-CDL qualification if required
• Understanding of 3-phase power systems and low, medium, and high voltage power distribution equipment
• Physically demanding tasks, including lifting up to 50 pounds and occasional lifting > 50 pounds with assistance
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools
• Strong problem-solving and logical thinking skills
• Ability to explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines