Senior Field Service Representative

About the role

Eaton’s ES AMER ESS division is seeking a Senior Field Service Representative located out of Worthington, OH to service the Cincinnati, OH; Columbus, OH; and Indianapolis, IN district. This travel‑based role involves installing, testing, maintaining, troubleshooting, and repairing electrical switchgear systems at industrial, commercial, and critical infrastructure sites. Field Service positions include a company vehicle and a guaranteed 40‑hour paid workweek. The role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record; candidates will be subject to a motor vehicle record check upon hire.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies.
• Manage small projects independently and lead FSR teams on larger projects.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Provide recommendations for improved electrical systems.
• Cultivate strong relationships with customers, team members, and partners.
• Mentor less experienced technicians.
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.

Requirements

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; OR, in lieu of HS diploma or GED, completion of an accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems.
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
• Must be authorized to work in the United States without company sponsorship now or in the future.
• No relocation is offered for this position.
• All candidates must currently reside within 50 miles of the work location to be considered (Active‑Duty Military Service member candidates are exempt from this geographical limitation).
• Must have a valid driver's license with an acceptable driving record.

Qualifications

• Associate degree or higher from an accredited institution.
• Bachelor’s degree in Engineering from an accredited institution.
• Electrical or General Contractor’s License.
• Professional Engineering License.
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays.
• NICET/NETA certification.

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy; this includes role‑applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re‑certifications thereafter.
• Submit to periodic customer required background and drug screenings.
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• Must be able and willing to obtain Department of Transportation (DOT) non‑CDL qualification and comply with all DOT regulatory requirements, if required.
• Understands 3‑phase power systems and low, medium, and high voltage power distribution equipment.
• Performs physically demanding tasks: requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level; lift, carry, push, pull, and use hands to handle and feel; frequently required to climb; regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull > 50 pounds with assistance.
• May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card.
• Proficient with hand and power tools for