Senior Field Service Representative
Eaton’s ES AMER ESS Division
The expected annual salary range for this role is $82,500.03 - $121,000.04 per year. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
About the Role
This role supports customers across the power system lifecycle, including startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies. You will manage small projects independently and lead FSR teams on larger projects, generate timely and accurate service reports, provide recommendations for improved electrical systems, and mentor less experienced technicians. You will also utilize digital tools for remote work, such as laptops, iPads, IR cameras, Google Glasses, MS Teams, and more.
Responsibilities
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Manage small projects independently and lead FSR teams on larger projects
- Generate timely and accurate service reports on work, product performance, and warranties
- Provide recommendations for improved electrical systems
- Cultivate strong relationships with customers, team members, and partners
- Mentor less experienced technicians
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Requirements
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Manage small projects independently and lead FSR teams on larger projects
- Generate timely and accurate service reports on work, product performance, and warranties
- Provide recommendations for improved electrical systems
- Cultivate strong relationships with customers, team members, and partners
- Mentor less experienced technicians
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Qualifications
- High school diploma or equivalent with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
- Must be able to work in the US without corporate sponsorship now or in the future
- No relocation offered, candidates within 50-mile radius considered
- Active-Duty Military Service member candidates are exempt from the geographical area limitation
- Must have a valid driver's license
Skills
- Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
- Submit to periodic customer required background and drug screenings
- Work in variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
- Drive an Eaton vehicle
- Obtain and maintain a valid TWIC card
- Proficient with hand and power tools for equipment assembly
- Strong problem-solving and logical thinking skills
- Works well under time constraints and in stressful situations
- Explain technical problems and solutions
- Collaborate effectively with the team to meet project deadlines
Benefits
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company vehicle, toolkit, and phone
- Tuition assistance for ongoing learning
- Led program with bonus pay
- Opportunities across 32 service branches