Senior Field Service Representative

About the role

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative. Eaton offers extensive training and support for a successful career.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications

• Basic Qualifications: High school diploma or equivalent with 3+ years of experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems. Alternatively, associate or bachelor’s degree in engineering with 7+ years of experience.
• Preferred Qualifications: Associate or bachelor’s degree in engineering from an accredited institution. Electrical or General Contractor’s License. Professional Engineering License. Experience in power quality measurements, troubleshooting, analysis, and protective relays. NICET/NETA certification.

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy
• Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Must have a valid driver's license in good standing
• Proficient with hand and power tools for equipment assembly
• Strong problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Benefits

Details on Eaton benefits can be found here. Specific programs and options may vary based on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.