Senior Field Service Representative

About the role

SRCTec, LLC is seeking a highly experienced Senior Field Service Representative to become one of two OEM representatives supporting local units at Fort Bliss, TX. The role serves as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance.

Responsibilities

• Lead field training and service support at customer locations, both domestically and internationally, resolving complex sustainment challenges
• Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability
• Excel in a collaborative, customer-focused engineering culture, mentoring junior representatives and driving value for clients
• Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites
• Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics
• Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment, including guidance on handling, installation, and utilization of various systems and equipment
• Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction
• Train and mentor junior Field Support Representatives, serving as a lead instructor for operator and maintenance training courses, including coaching and reviewing the work of lower-level technical staff
• Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability
• Provide on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives for all sites within area of responsibility
• Advises on technical requirements for products and services, support equipment, and electronic equipment installations
• Affirmatively seeks to recruit and employ individuals who are veterans, disabled veterans, and individuals with disabilities, as required by Section 503 of the Rehabilitation Act of 1973, as amended, and VEVRAA, as amended.

Requirements

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 7+ years of engineering-related experience, or Bachelor’s degree in an engineering-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)
• Deep understanding of and ability to apply principles, theories, and concepts of technical domain, with broad understanding of other related specialty areas
• Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues
• Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision
• Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content
• Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service, including communicating with internal and client project team members to influence solution design, process, and approaches
• Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently
• Pioneering ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision
• Proven ability to deliver technical training and certification as a lead instructor for operator and maintenance training courses
• Mastery of technical expertise within the Field Support track and full understanding of U.S. government and company standards related to logistics and sustainment
• Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoD Secret security clearance
• Must be able to pass a pre-deployment physical

Qualifications

• Passing a pre-deployment physical

Skills

• Technical expertise within the Field Support track
• Understanding of U.S. government and company standards related to logistics and sustainment
• Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking

Benefits

The anticipated salary range for this position based out of Syracuse, NY is estimated at $90,000 to $104,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs.

Pay

The anticipated salary range for this position based out of Syracuse, NY is estimated at $90,000 to $104,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs.

Schedule

Full-time