Senior Field Service Representative

About the role

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. The expected annual salary range for this role is $84,000 - $123,000 a year. A company vehicle and cell phone is provided. This role can be located in Rochester, NY or East Syracuse, NY. Anticipated travel for this role will be 50%.

Responsibilities

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications

• Basic qualifications: High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Associate degree or higher from an accredited institution, or Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Preferred Qualifications

• Associate degree or higher from an accredited institution, or Bachelor’s degree in Engineering from an accredited institution
• Electrical or General Contractor’s License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NICET/NETA certification

Skills

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings

Pay

The expected annual salary range for this role is $84,000 - $123,000 a year.

Schedule

This role can be located in Rochester, NY or East Syracuse, NY. Anticipated travel for this role will be 50%.