Jobs · Massachusetts

Senior Field Service Representative

Eaton · Franklin, MA · 3 wk ago
Hybrid$97k–$142k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have salary range: $97000 - $142000 a year. So Pay section. We have benefits: mention Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Also link to Eaton Benefits Overview. So Benefits section. Schedule: mention ability to work variable hours, including nights & weekends, travel within district/state/region/country based on customer requirements. Also mention may be required to drive extended distances, work in extreme weather, etc. Could be schedule? Might be more about work conditions. But schedule section: variable hours, nights & weekends, travel. So include Schedule. Responsibilities: list duties: Support customers across power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; Manage small projects independently and lead FSR teams on larger projects; Generate timely and accurate service reports on work, product performance, and warranties; Provide recommendations for improved electrical systems; Cultivate strong relationships with customers, team members, and partners; Mentor less experienced technicians. Requirements: maybe basic qualifications? The posting includes Qualifications section: Basic Qualifications: high school diploma or higher with min 3 years experience evaluating and servicing electrical distribution or control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7+ years experience; Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems; No relocation offered, candidates within 70-mile radius considered; Active-Duty Military Service member candidates exempt from geographical area limitation; Eaton will not consider applicants for employment immigration sponsorship or support for this position; This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record; Candidates will be subject to a motor vehicle record check upon hire; All positions may require participation in video and in-person interviews as part of the hiring process; All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws; We are committed to ensuring equal employment opportunities... (EEO boilerplate, we should remove). Also mention Eaton believes in second chance employment... (maybe keep? It's EEO-related but maybe considered boilerplate? It's about fair chance; but it's still EEO-related. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove that paragraph about equal employment opportunities, second chance employment, etc. Also remove the accommodation request phone number? That's also EEO/accommodation. Probably remove. We also have "Position Success Criteria" which includes safety program compliance, Eaton Field Certified Level 3 safety qualifications, background and drug screenings, ability to work variable hours, travel, drive Eaton vehicle, understands 3-phase power systems, performs physically demanding tasks, ability to obtain and maintain a valid TWIC card, proficient with hand and power tools, strong problem-solving and logical thinking skills. This could be part of Requirements or Skills. We need to decide sections: About the role (maybe a brief intro). Responsibilities (list). Requirements (maybe basic qualifications). Qualifications (maybe more detailed? Could combine). Skills (maybe problem-solving, tool proficiency). Benefits. Pay. Schedule. We must not repeat job title as heading. No Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all specifics: salary range, benefits description, responsibilities list, qualifications details, safety criteria, physical demands, TWIC card, driver license, etc. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's structure:

About the role

Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

Responsibilities

  • Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
  • Manage small projects independently and lead FSR teams on larger projects
  • Generate timely and accurate service reports on work, product performance, and warranties
  • Provide recommendations for improved electrical systems
  • Cultivate strong relationships with customers, team members, and partners
  • Mentor less experienced technicians

Requirements

  • High school diploma or higher with a minimum of 3 years of experience evaluating and servicing electrical distribution or control systems; or, in lieu of HS diploma or GED, completion of an accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
  • No relocation offered; candidates within a 70‑mile radius considered (Active‑Duty Military Service members are exempt from this geographical limitation)
  • Eaton will not consider applicants requiring employment immigration sponsorship or support for this position (no CPT, OPT, STEM OPT, F‑1 to H1B, H‑1B cap registration, O‑1, E‑3, TN, I‑485 job portability, etc.)
  • Position is designated as a Regular Driver per Eaton’s Driver Safety Policy; requires a current, unrestricted driver’s license and a satisfactory Motor Vehicle Record (subject to MVR check upon hire)
  • Ability to obtain and maintain a valid TWIC card
  • Proficient with hand and power tools for equipment assembly
  • Strong problem‑solving and logical thinking skills
  • Understands 3‑phase power systems and low, medium, and high voltage power distribution equipment
  • Perform physically demanding tasks: stand, walk, stoop, squat, kneel, reach above, to, and below shoulder level; lift, carry, push, pull; use hands to handle and feel; frequently climb; regularly lift/carry/push/pull up to 50 lb; occasionally push/pull >50 lb with assistance
  • May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with poor lighting, ventilation, and dust, and/or be exposed to high noise levels
  • Ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
  • Successfully complete and maintain compliance with Eaton’s safety program and policy; achieve Eaton Field Certified Level 3 safety qualifications via mentoring tasks, formal training, and skill and knowledge exams
  • Submit to periodic customer‑required background and drug screenings
We could separate Skills but we already included problem-solving, tool proficiency, TWIC, driver license, etc. Could create Skills section for problem-solving, tool proficiency, TWIC, driver license, safety certifications. But we already have many items in Requirements. Might be okay to have Requirements covering qualifications and skills. However we need to follow instruction: Use headings only when posting has real specific content. We have content for Responsibilities, Requirements, Benefits, Pay, Schedule. Could also have About the role. Qualifications maybe redundant with Requirements. We could combine Qualifications into Requirements. But we have separate "Qualifications" heading in the posting: "Basic Qualifications". Could treat that as Qualifications section. Then Requirements could be other requirements like safety, background, driver, travel, etc. But we need to avoid thin sections. Let's decide: - About the role: intro paragraph. - Responsibilities: list. - Qualifications: basic qualifications (education/experience, no relocation, military exemption, immigration sponsorship restriction). - Requirements: safety program compliance, Field Certified Level 3, background/drug screenings, variable hours/travel, driver license/MVR, TWIC card, physical demands, 3-phase knowledge, tool proficiency, problem-solving. - Benefits: health/welfare, retirement, paid/unpaid time away, link. - Pay: salary range. - Schedule: variable hours, nights & weekends, travel (maybe overlapping with Requirements). But schedule could be separate: variable hours, nights & weekends, travel. But we have variable hours/travel already in Requirements; we could move to Schedule and keep Requirements focused on qualifications/skills. Let's restructure: About the role: intro. Responsibilities: list. Qualifications: basic qualifications (education/experience, relocation, military exemption, immigration sponsorship). Requirements: safety compliance, Field Certified Level 3, background/drug screenings, driver license/MVR, TWIC card, physical demands, 3-phase knowledge, tool proficiency, problem-solving. Benefits: health/welfare, retirement, paid/unpaid time away, link. Pay: salary range. Schedule: variable hours (including nights & weekends), travel within district/state/region/country based on customer requirements. We must ensure we don't duplicate content. Let's extract each piece. From posting: - "What You’ll Do Eaton’s Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team. In This Role, You Will Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergenciesManage small projects independently and lead FSR teams on larger projectsGenerate timely and accurate service reports on work, product performance, and warrantiesProvide recommendations for improved electrical systemsCultivate strong relationships with customers, team members, and partnersMentor less experienced technicians." That's responsibilities. - "Position Success Criteria Successfully complete and maintain compliance with Eaton’s safety program and policy; Achieve Eaton Field Certified Level 3 safety qualifications via completion of mentoring tasks, formal training, and skill and knowledge examsSubmit to periodic customer required background and drug screeningsMust have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirementsThis position requires you to drive an Eaton vehicleUnderstands 3-phase power systems and low, medium, and high voltage power distribution equipmentPerforms physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.Ability to obtain and maintain a valid TWIC cardProficient with hand and power tools for equipment assemblyStrong problem-solving and logical thinking skills" That's requirements. - "Qualifications Basic Qualifications High school diploma or higher with a minimum of 3 years of experience evaluating and servicing electrical distribution or control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems No relocation offered, candidates within 70-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitationEaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status

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