Senior Field Application Scientist, Northwest AMR

Core Responsibilities

• Technical Expertise
• Master protocols, applications, and troubleshooting for all QSI products
• Understand proteomic applications and how QSI products and applications can meet the needs of the market
• Pre-sales meetings, seminars and product evaluations
• Identify customer needs and/or problems, and understand how to provide solutions using QSI’s instruments, reagents, kits, and applications
• Draft experimental plans for customers during product evaluations and set expectations with the customer about evaluation outcomes
• Draft and present demo reports to customers
• Customer Onboarding and Training
• Manage onsite and remote onboarding of QSI products and software
• Conduct onsite trainings of QSI instrument, software, and reagent product workflow
• Technical Customer Support
• Drive instrument utilization of current install base through collaboration with sales and detailed project plans with customers
• Manage Technical Support cases via CRM (SFDC) – e-mail, phone, site visits
• Determine when instrument repairs are needed and initiate repair process
• Troubleshoot instrument, software, kit, or application problems and escalate through the appropriate internal channels as required
• Marketing support
• Participate in tradeshows, drive customer advocacy, and provide input on application notes and other technical collateral ideas
• Promote product positioning and messaging in all customer interactions
• Champion customer requested applications to Market Development and/or Product Management for further consideration

Qualifications

• Bachelor’s degree in life sciences, biology, or related field
• Masters/PhD preferred but not required if have 5+ years lab experience
• Prior employment in similar technical support role required OR combination of lab experience with technical support component
• Experience in proteomics, protein biology, or mass spectrometry
• Theoretical or technical background in one or all the following: Cell Biology, Biochemistry, NGS
• Excellent written/oral communication skills
• Takes initiative

Location and Travel Expectations

This position is remote and based in San Francisco, CA or San Diego, CA or surrounding areas. This position will require travel not to exceed 75% (3 weeks per month). Scheduling of site visits will be your responsibility and is subject to approval by FAS manager.

Benefits

Compensation decisions are dependent on several factors including, but not limited to, level of the position, an individual’s skills, knowledge and abilities, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all full-time employees are eligible for our discretionary bonus program and equity as part of the compensation package.

Pay

The estimated base salary range for this role based in the United States of America is: $140,000 - $170,000.

Schedule

Not specified.