Senior Field Application Scientist

Ultima Genomics is a rapidly growing company developing groundbreaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and human health. We have developed a new approach to sequencing at scale that overcomes cost limitations of current technologies. Backed by approximately $600 million from top-tier global investors, our team brings together expertise across life sciences, engineering, technology, and software.

About the role

This is a full-time remote position with preferred locations on the east coast.

Responsibilities

• Empower customers by guiding application development efforts that unlock the full potential of our technology platform
• Deliver expert training to customers on the latest processes, kits, and instrumentation
• Lead troubleshooting efforts and collaborate with internal experts to resolve customer issues quickly and effectively
• Take ownership of customer issues by documenting, resolving, and escalating cases to ensure satisfaction
• Partner with sales to deliver technical and market guidance across the customer journey, including pilot experiment design and execution
• Collaborate cross-functionally with sales and marketing to develop and present high-impact product demonstrations and technical content
• Represent the company at customer sites and scientific conferences as a technical ambassador
• Other duties as assigned

Requirements

• Degree in Molecular Biology, Biochemistry, Biology, Biotechnology, Biomedical Engineering, or a closely related field, with extensive laboratory experience across multiple life science platforms, particularly in next-generation sequencing (NGS)
• BS with 8+ years, MS with 5+ years, or Ph.D. with 3+ years of relevant experience
• Hands-on experience and strong working knowledge of NGS library preparation workflows, including sample handling, quality control, and optimization across diverse input types
• Experience teaching, training, or mentoring peers or customers
• Ability to balance long-term strategic goals with short-term deliverables
• Meticulous attention to detail and ability to follow complex operating procedures accurately
• Excellent organizational and problem-solving skills, with a commitment to high-quality results
• Strong communication, presentation, and relationship-building skills
• Ability to operate with urgency, ownership, and accountability in a fast-moving startup environment
• Willingness to travel up to 50% of the time and reside within one to two hours of a major airport

Pay

This role pays between $120,000 and $140,000 base salary if performed in the US. Actual pay will depend on skills, qualifications, experience, and location.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending and health savings accounts
• Paid holidays and paid time off
• Employee assistance program
• Other company benefits