Senior External Communications Manager

About the role

C.H. Robinson is seeking a Senior External Communications Manager to execute innovative and effective integrated communications efforts. The ideal candidate should have experience in product marketing, technology marketing, or technology public relations, with a demonstrated ability to translate complex technical products into clear, compelling narratives.

Responsibilities

• Partner with senior leaders and cross-functional teams to develop and execute integrated communications strategies aligned to business objectives
• Create clear, compelling messaging and high-impact, cross-channel content that drives awareness, engagement, and action across internal and external audiences
• Serve as a trusted advisor, providing a strategic communications lens to initiatives and influencing stakeholders at all levels
• Lead complex communications initiatives and manage multiple projects simultaneously, ensuring effective and timely execution
• Leverage data and insights to inform strategy, optimize content, and improve audience engagement
• Enhance and evolve communication channels, processes, and storytelling approaches to elevate overall effectiveness
• Manage crisis and sensitive communications, ensuring thoughtful, timely responses that protect company reputation
• Develop customer-centric narratives that highlight impact and strengthen connection to C.H. Robinson’s value
• Drive external communications efforts, including media relations, thought leadership, and content across PR, social, digital, and event channels
• Build and maintain strong relationships with media and influencers, proactively identifying opportunities to increase visibility and coverage

Requirements

• High school diploma or GED
• Minimum 4 years of communications experience and proven track record of successfully communicating to large audiences to inspire change and enhance engagement
• Strong copywriting and sharp, error-free editing skills
• Experience in technology or product marketing and/or public relations
• Bachelor’s degree from an accredited college or university
• Thrives in a fast-paced, high-volume, results-driven environment
• Highly organized and detail-oriented, with strong prioritization and time management skills
• Effective collaborator across functions, levels, and teams
• Trusted strategic advisor and influencer who builds strong, cross-functional relationships
• Promotes teamwork and contributes to a positive, collaborative culture
• Stays current on industry trends and proactively drives innovation and continuous improvement
• Leads and influences change effectively across a large, matrixed organization
• Values a diverse and inclusive work environment

Qualifications

• High school diploma or GED
• Minimum 4 years of communications experience and proven track record of successfully communicating to large audiences to inspire change and enhance engagement
• Strong copywriting and sharp, error-free editing skills
• Experience in technology or product marketing and/or public relations
• Bachelor’s degree from an accredited college or university
• Thrives in a fast-paced, high-volume, results-driven environment
• Highly organized and detail-oriented, with strong prioritization and time management skills
• Effective collaborator across functions, levels, and teams
• Trusted strategic advisor and influencer who builds strong, cross-functional relationships
• Promotes teamwork and contributes to a positive, collaborative culture
• Stays current on industry trends and proactively drives innovation and continuous improvement
• Leads and influences change effectively across a large, matrixed organization
• Values a diverse and inclusive work environment

Skills

• Excellent written and verbal communication skills across a variety of channels
• Proven ability to collaborate cross-functionally (e.g., Marketing, HR, Business)
• Experience in developing and executing integrated communications strategies
• Ability to manage crisis and sensitive communications
• Expertise in creating and delivering customer-centric narratives
• Strong understanding of media relations and thought leadership
• Proficiency in managing social media and digital channels
• Ability to build and maintain strong relationships with media and influencers

Benefits

• Your Health, Wealth and Self
• Three medical plans which include prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Pay

$77,200.00 - $122,300.00

Schedule

Not specified