Senior Executive Briefing Center Manager (Santa Clara, CA)

We need to output HTML fragment with sections: About the role? The posting includes description. We need headings for sections that have content: maybe "About the role", "Responsibilities", "Requirements", "Nice To Have" maybe as "Qualifications"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. So we need to decide which sections we have content for. We have: - About the role: The first paragraph(s) describing role: "We are looking for a Senior Executive Briefing Center Manager...". That's about the role. So we can have

About the role

with

containing that description. - Responsibilities: There's a big block under "Responsibilities". We'll put that as

Responsibilities

with

• items. - Requirements: There's a block under "Requirements". We'll put

  Requirements

  with
  . - Nice To Have: There's a block "Nice To Have". Could be considered "Qualifications" or "Skills". The instruction includes Qualifications, Skills. We could put Nice To Have under

  Qualifications

  or

  Skills

  . Since it's "Nice To Have", maybe better as

  Qualifications

  (or Skills). We'll choose

  Qualifications

  and list items. - Benefits: The posting mentions "Health benefits and 401K are offered." That's benefits. So we need a Benefits section with
  • Health benefits
  • 401K
  . Also maybe mention W2 role? That's more about employment type, but not required. We'll include benefits. - Pay: Compensation: "$115/hr. - $120.86/hr. on W2". That's pay. So we need Pay section with

  maybe. - Schedule: The posting mentions "This is a 12-month (extensions likely), 40-hour/week, on-site role". That's schedule info: duration, hours, location. So we can have Schedule section with

  containing that. We must not repeat job title as heading. Also not include Job ID etc. Remove boilerplate like EEO, application instructions, etc. Also remove the line "Please submit your resume..." and the equal opportunity employer text. Also remove "Stage 4 Solutions is an equal opportunity employer..." etc. We must preserve all substantive information. So we need to include the details about US citizen or Green Card holder requirement (that's a requirement). Also mention W2 role as Stage 4 Solutions employee (maybe in About the role or Requirements). We'll include in About the role. We need to ensure we don't include filler like "commensurate with experience". Not present. Now produce HTML fragment only. Structure:

  About the role

  We are looking for a Senior Executive Briefing Center Manager for a B2B high-tech company. In this role, you will lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns with customer transformation goals. This is a 12-month (extensions likely), 40-hour/week, on-site role at the client's office in Santa Clara, CA. This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered. Must be a US citizen or Green Card holder.

  But note we already have Benefits and Pay sections separate; we might not repeat benefits in About the role to avoid duplication. However the instruction says preserve ALL substantive information; we can include it in About the role and also in Benefits section? That would duplicate. Better to keep it only once. We could keep About the role without benefits/pay, and then have separate Benefits and Pay sections. But About the role currently includes that sentence; we could split: keep About the role generic, then Benefits and Pay separate. However we must preserve all info; we can keep About the role without benefits/pay and then have Benefits and Pay sections. That's fine. Thus About the role: "We are looking for a Senior Executive Briefing Center Manager for a B2B high-tech company. In this role, you will lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns with customer transformation goals. This is a 12-month (extensions likely), 40-hour/week, on-site role at the client's office in Santa Clara, CA. This is a W2 role as a Stage 4 Solutions employee. Must be a US citizen or Green Card holder." Then Benefits: health benefits and 401K. Pay: $115/hr - $120.86/hr on W2. Schedule: maybe we already included duration/hours/location in About the role; but we could move schedule to its own section and keep About the role more generic. However we already included schedule in About the role; we could keep it there and not have separate Schedule section to avoid duplication. But the instruction says include a section ONLY when posting has real, specific content for it. It doesn't forbid duplication across sections, but better to avoid duplication. We could keep schedule in About the role and not have separate Schedule section. However the instruction lists Schedule as an example heading; we can omit if we already covered it. But we need to ensure we have all substantive info; we have it in About the role. That's fine. Thus sections: About the role, Responsibilities, Requirements, Qualifications (Nice To Have), Benefits, Pay. We need to use
  • for any list of duties/requirements/benefits. For Benefits we can list. Now craft Responsibilities list items: The responsibilities block includes multiple paragraphs; we need to break into list items. We'll extract each bullet-like sentence. Responsibilities text: "Design & Deliver Unreasonable Hospitality In the tradition of Unreasonable Hospitality, you approach every briefing not as a logistical event to manage but as a human experience to design. You notice the details others miss. You anticipate needs before they are voiced. You treat every guest from the EA who confirmed the calendar invite to the CEO walking through our doors with the same warmth, care, and intentionality.Lead end-to-end design and execution of high-volume executive briefings, ensuring every touchpoint from pre-arrival through post-briefing follow-up is deliberate, personal, and aligns with customer transformation goals.Deliver Unreasonable Hospitality by approaching every briefing as a human experience to design, not a logistical event to manage. Create moments of genuine surprise and delight through thoughtful details, personalized welcomes, and unexpected moments that signal we did our homework. Uphold the standard that 'good enough' is never the goal Every interaction is an opportunity to deepen relationships, create lasting impact, and deliver a standard of elite execution. Serve as the Central Relationship Node You are the connective tissue that holds the entire briefing ecosystem together. While others focus on their domain, you see the whole picture and you make sure every party is aligned, informed, and prepared.Serve as the primary point of contact on briefing days: visible, calm, decisive, and always three steps ahead.Manage strategic relationships with vendors, caterers, and cross-functional partners including Workplace Services and Digital Technology to align expectations, ensure seamless execution, and uphold the program s high standards.Forge strong relationships with C-level executives, product evangelists, and cross-functional teams, serving as a trusted advisor who balances customer needs with ServiceNow's strategic priorities. Execute Flawlessly in a Fast-Paced, Deadline-Driven Environment Our briefing calendar runs at a high volume and fast pace, with multiple engagements moving through the Center each week. You are the onsite owner responsible for ensuring every engagement is seamless, polished, and executed to the Gold Standard.Review and qualify briefing requests, ensuring objectives, attendees, and logistics are clearly defined before resources are committed.Reserve spaces, configure systems (BriefingSource, Teams channels, Zoom links), and create all required briefing documents to program standards.Manage logistics end to end catering, gifting, brand moments, and vendor partnerships.Track all milestones: kickoff calls, prep sessions, speaker readiness, and customer reviews. Nothing falls through the cracks.Troubleshoot issues in real time on briefing days, making fast, sound decisions without escalating unnecessarily." We need to split into sensible list items. Could be: - Lead end-to-end design and execution of high-volume executive briefings, ensuring every touchpoint from pre-arrival through post-briefing follow-up is deliberate, personal, and aligns with customer transformation goals. - Deliver Unreasonable Hospitality by approaching every briefing as a human experience to design, creating moments of genuine surprise and delight through thoughtful details, personalized welcomes, and unexpected signals that we did our homework. - Serve as the primary point of contact on briefing days: visible, calm, decisive, and always three steps ahead. - Manage strategic relationships with vendors, caterers, and cross-functional partners (Workplace Services, Digital Technology) to align expectations and ensure seamless execution. - Forge strong relationships with C-level executives, product evangelists, and cross-functional teams, serving as a trusted advisor balancing customer needs with strategic priorities. - Review and qualify briefing requests, ensuring objectives, attendees, and logistics are clearly defined before resources are committed. - Reserve spaces, configure systems (BriefingSource, Teams channels, Zoom links), and create all required briefing documents to program standards. - Manage logistics end‑to‑end: catering, gifting, brand moments, and vendor partnerships. - Track all milestones (kickoff calls, prep sessions, speaker readiness, customer reviews) and ensure nothing falls through the cracks. - Troubleshoot issues in real time on briefing days, making fast, sound decisions without unnecessary escalation. We can also include the initial paragraph about Unreasonable Hospitality as a list item maybe. Now Requirements list: - 8+ years of experience in executive marketing, event management, or customer-facing program management in a large, complex organization. - A genuine, deeply held commitment to hospitality—the belief that how people feel in your care is as important as what they take away (you’ve read Unreasonable Hospitality or lived it). - Proven ability to manage multiple high‑stakes projects simultaneously in a fast‑paced, deadline‑driven environment without compromising quality. - Strong executive presence: communicates with confidence, warmth, and clarity at all levels, from executive assistants to the C‑suite. - Demonstrated skill as a relationship manager building trust across vendors, internal stakeholders, and senior customer contacts. - Exceptional organizational skills and a bias toward proactive, anticipatory action. - Clear, professional written and verbal communication. - Experience managing vendors and third‑party resources for events or programs. - Tech‑savvy, with proficiency in O365, CRM systems, Teams/Zoom, and event or briefing tools. - Must be a US citizen or Green Card holder. Now Qualifications (Nice To Have) list: - Familiarity with BriefingSource or similar briefing center management tools. - Experience with Power BI or other analytics tools to surface insights and guide customer narratives. - AI enthusiast who stays current on emerging AI technologies, understands their practical business applications, and is eager to explore how AI can enhance the executive experience. - Background in sales, customer experience, or consulting, integrated marketing, industry events or exhibition floors, demo delivery, or EBC and Customer Advisory Board teams. - Experience in program reporting, budget tracking, and operational process improvement. - Exposure to high‑tech, fast‑paced, global environments. Now Benefits list: - Health benefits - 401(k) plan Now Pay:

    $115/hr – $120.86/hr (W2)

    We need to ensure we use correct HTML entities for dash? Use hyphen. Now output only HTML fragment.