Senior Executive Briefing Center Manager (Hybrid- New York City, NY)

About the role

We are looking for a Senior Executive Briefing Center Manager for a B2B high-tech company. In this role, you will lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns with customer transformation goals. This is a 12‑month (extensions likely), 40‑hour/week, hybrid role, 3‑4 days on‑site at the client’s office in New York City, NY. This is a W2 role as a Stage 4 Solutions employee. Must be a US citizen or Green Card holder.

Responsibilities

• Design & Deliver Unreasonable Hospitality – treat every briefing as a human experience to design, anticipate needs, create moments of surprise and delight, uphold elite execution standards.
• Lead end‑to‑end design and execution of high‑volume executive briefings, ensuring every touchpoint from pre‑arrival through post‑briefing follow‑up is deliberate, personal, and aligned with customer transformation goals.
• Serve as the Central Relationship Node – primary point of contact on briefing days, manage strategic relationships with vendors, caterers, cross‑functional partners (Workplace Services, Digital Technology), forge strong relationships with C‑level executives, product evangelists, and cross‑functional teams.
• Execute Flawlessly in a Fast‑Paced, Deadline‑Driven Environment – review and qualify briefing requests, reserve spaces, configure systems (BriefingSource, Teams channels, Zoom links), create briefing documents, manage logistics (catering, gifting, brand moments, vendor partnerships), track milestones, troubleshoot issues in real time.

Requirements

• 8+ years of experience in executive marketing, event management, or customer‑facing program management in a large, complex organization.
• Genuine, deeply held commitment to hospitality – belief that how people feel in your care is as important as what they take away; familiarity with Unreasonable Hospitality.
• Proven ability to manage multiple high‑stakes projects simultaneously in a fast‑paced, deadline‑driven environment without compromising quality.
• Strong executive presence – communicates with confidence, warmth, and clarity at all levels, from executive assistants to the C‑suite.
• Demonstrated skill as a relationship manager building trust across vendors, internal stakeholders, and senior customer contacts.
• Exceptional organizational skills and a bias toward proactive, anticipatory action.
• Clear, professional written and verbal communication.
• Experience managing vendors and third‑party resources for events or programs.
• Tech‑savvy, with proficiency in O365, CRM systems, Teams/Zoom, and event or briefing tools.

Skills (Nice to Have)

• Familiarity with BriefingSource or similar briefing center management tools.
• Experience with Power BI or other analytics tools to surface insights and guide customer narratives.
• AI enthusiast who stays current on emerging AI technologies, understands practical business applications, and is eager to explore how AI can enhance the executive experience.
• Background in sales, customer experience, consulting, integrated marketing, industry events or exhibition floors, demo delivery, or EBC and Customer Advisory Board teams.
• Experience in program reporting, budget tracking, and operational process improvement.
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