Senior Community Manager (Santa Clara)

About the role

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

What You'll Do

• Arcitect the Global Community Strategy: Design and execute the end-to-end digital and in-person community roadmap (including community.purestorage.com), aligning user-focused networks directly with core corporate growth objectives.
• Cultivate Advocacy & Influence Networks: Identify, develop, and mobilize customer advocates and industry influencers, leveraging their collective technical expertise to amplify brand reach, foster organic peer-to-peer support, and accelerate product demand.
• Orchestrate High-Impact Events & Content Portfolios: Create and curate high-value digital assets (videos, discussions, articles) while planning global user groups and virtual workshops that convert passive members into active participants.
• Drive Platform Engineering & Vendor Roadmaps: Govern community technology systems—specifically driving technical requirements and vendor relationships across platforms like ServiceNow Community—to deliver a frictionless user experience.
• Govern Performance Metrics & Community Health: Define and evaluate sophisticated, data-driven key performance indicators (KPIs) to monitor community health, tracking how engagement initiatives directly improve resolution times and overall customer satisfaction.

What You Bring

• Experience: Minimum 8 years working in community related position and team
• Enterprise Community Leadership: Proven success designing and executing complex, high-growth digital community programs within an enterprise technology support or customer care ecosystem
• Strategic Communication & Technical Translation: Exceptional writing and editorial skills with a demonstrated ability to transform complex, technical infrastructure concepts into highly engaging digital content for a diverse audience
• Change Management & Technical Roadmapping: Strong capability in gathering software system requirements, managing external technology vendors, and implementing large-scale platform migrations or workflow optimizations
• Data-Driven Program Management: Advanced proficiency in leveraging project infrastructure tools (such as Jira or Smartsheet) and analytic frameworks to evaluate project outcomes, track behavioral KPIs, and optimize community engagement.

Work Location

We are primarily an in-office environment and therefore, you will be expected to work from North Carolina, Utah or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

Pay

The Annual Base Salary Range Is $107,000—$230,000 USD

Schedule

This role may be eligible for incentive pay and/or equity.