Community Manager

About the Company

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated.

Core Values

• We are Self-Starters: In it to win it, take initiative, be accountable.
• One Morgan: We are team players, inclusive, no drama.
• We Get it Done: We are reliable, effective.
• Raise the Bar: Seek excellence, learn from mistakes, strive to improve, hold ourselves to high standards.
• Keep on Truckin’: Embrace challenges & be optimistic, resilient, choose positivity, level-headed.
• Reputation is Earned Daily: Do the right thing, honest with high integrity, make good decisions.

Benefits

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including: Vacation, Sick, Floating Holiday, Bereavement Leave
• Holiday Schedule
• Referral Bonus Program
• Leasing commissions, Renewal commissions, and Quarterly Bonus Program

Responsibilities

Essential Job Functions:

• Manage the day-to-day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community.
• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
• Adhere to all Fair Housing laws.
• Operate the office in a professional, clean, uncluttered, and well-staffed manner.
• Maintain office and resident files (paper and online) in a confidential and secure manner using the MORGAN standard.
• Supervise the Office Team Members and, with the assistance of the Lead Maintenance, the Service Team Members.
• Create, maintain, and encourage excellent resident relations, including:
  • Promptly attend to and resolve resident comments, concerns, and/or complaints.
  • Require all Team Members to be professional and friendly to residents while adhering to MORGAN’s standards of non-fraternization.
  • Maintain and/or create a resident renewal program.
  • Create a sense of community with the residents.
• Supervise the service team of the community, including:
  • Meet daily with Lead Maintenance.
  • Monitor the timely completion of all service requests.
  • Identify and direct the Lead Maintenance to schedule projects such as filter changes, power washing, etc.
  • Monitor and perform annual inspections required by the City, County, or State.
  • Keep all required permits for operating the community (e.g., pool, spa, elevator, sign) current.
• Maintain and manage the financial responsibilities of the community, including:
  • Adhere to the Community budget and report variances.
  • Prepare monthly financials as directed by the Regional Property Manager.
  • Provide additional financial information to owners and/or MORGAN senior management team.
  • Assess the move-out condition of apartments to prepare the final account statement.
  • Prepare and submit annual budget data to the Regional Property Manager.
  • Manage accounts payable processing in a timely and prudent manner.
• Manage and monitor all rental collection on the community, including:
  • Collect rent in a timely manner per the lease contract.
  • Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite.
  • Ensure compliance with Community Policies and lease agreements.
  • Ensure proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings.
• Responsible for all personnel issues on the community, including:
  • Recruit, interview, hire, counsel, promote, and terminate Team Members with the assistance of the Regional Property Manager, Human Resources, and the Senior Vice President.
  • Monitor daily work and professional growth of all Team Members.
  • Schedule and monitor vacation, holidays, and sick time for Team Members.
  • Ensure all team members comply with MORGAN’s dress code.
  • Complete meaningful annual performance reviews with all team members.
  • Ensure required training is completed by all team members.
  • Comply with all training requirements set forth for this position.
• Manage, create, and monitor the marketing of the community, including:
  • Drive qualified traffic to the community.
  • Know the community’s market, including nearby businesses, retail, hiring trends, new construction, and other aspects that could impact occupancy and/or income.
  • Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team, and/or owner.
• Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.

Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements

• On feet (33% to 100%).
• Perform physical activities (50% to 100%) such as:
  • Bend/stoop/squat/kneel
  • Perform routine office duties (e.g., filing, picking up debris)
  • Climb stairs
  • Inspect and show community by accessing upper-floor apartments
  • Push or pull
  • Reach above shoulders (e.g., store supplies, inspect community)
  • Grasp/grip/turning and finger dexterity (e.g., typing, writing, handle packages)
• Lifting/carrying:
  • Over 50 lbs (rare need, less than 1%)
  • Between 10 - 25 lbs (occasional need, 1% to 33%)
  • Less than 10 lbs (frequent need, 33% to 100%)

  Note: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance. Examples include washers, dryers, air conditioning units, abandoned sofas, and refrigerators.

• Wear Personal Protective Gear such as a provided back brace when necessary.

Vision Requirements

• Constant need (100%) to read and review reports, view computer screen, and a wide variety of correspondence.
• Frequent need to see small detail.
• Frequent need (33%-50%) to see things clearly beyond arm’s reach.

Hearing, Speaking, and Written Requirements

• Constant need (100%) to receive or give instructions, communicate via telephone and in person with staff, residents, vendors, etc.
• Constant need (100%) to communicate in writing to residents, staff, vendors, corporate, and prospects.
• Ability to read, write, and understand English.

Driving Requirements

• Frequent need (33%-50%) to utilize personal transportation for business purposes (e.g., deliver reports/payables, make deposits, inspect other communities).
• Occasional need (1%-33%) to respond to after-hour emergencies.
• Must have a valid driver’s license, insurance, and car registration if driving for business purposes.

Working Environment

• Constant need to be indoors (100%).
• Frequently outdoors (33% to 50%) during all weather conditions.
• Occasional exposure to paint fumes, solvents, adhesives, etc. (1% to 33%), requiring Personal Protective Equipment (e.g., N-95 Mask, rubber gloves, eye protection).
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment.
• Ability to shift attention between duties and adapt to changing business needs with minimal notice.
• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions.
• Ability to make sound business decisions and exercise independent judgment in a timely manner.
• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications.
• Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities.

The work environment and essential functions described above are representative of those a team member encounters and must be able to perform successfully, with or without reasonable accommodation.