Senior Executive Assistant, Office of the CEO

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are.

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities

• Calendar & Meeting Management: Provide comprehensive, proactive calendar management for the CEO, prioritizing and resolving scheduling conflicts with sound judgment. Prepare, organize, and distribute materials for meetings; take minutes and track action items through to completion. Coordinate logistics for Weekly and Monthly Team Meetings, offsites, retreats, and other team-related activities.
• Communication & Liaison: Serve as a point of contact for internal and external constituencies on matters pertaining to the CEO's office. Provide a "gatekeeper" and "gateway" role, creating a smooth bridge for communication between the CEO, their staff, and peers. Maintain open communication with the broader executive team and the Executive Assistants who support them. Partner with the Office of the CEO to ensure CEO aligned with organization-wide initiatives, cadences, and priorities. Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Travel & Expense Management: Manage the CEO's domestic and international travel arrangements, itineraries, and reimbursable expenses. Ensure travel plans align with corporate travel policy and proactively resolve itinerary changes.
• Projects, Events & Administrative Support: Complete a broad variety of administrative tasks that enable the CEO to effectively lead the organization, including project planning, presentation production, and partner on tracking of key initiatives. Provide event management support for executive-level events, conferences, and company activities as requested. Provide hospitality to all guests and help create a welcoming environment for visitors and stakeholders. Build long-lasting, trusted relationships with both external and internal stakeholders. Perform other projects and duties as assigned for the overall benefit of the organization.

Experience We Love

• Strong ability to execute work with a diversity, equity, and inclusion lens.
• Significant executive support experience, including supporting C-level executives.
• Expert proficiency with Microsoft Office; adept in using end-user technology solutions overall.
• Effective problem-solving skills.
• Strong verbal and written communication skills.
• Exceptional organizational skills and impeccable attention to detail.
• High degree of professionalism in dealing with diverse groups of people, including senior executives, staff, community leaders, clients, and investors.
• Makes appropriate, informed decisions regarding priorities and available time.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Able to maintain a high level of integrity and discretion in handling confidential information.
• Excellent judgment is essential.
• Ability to switch gears at a moment's notice.
• Ability to travel if requested by the executive leader you support and/or your direct leader.
• Thrives in an intense, do-it-yourself, start-up minded environment.
• Ability to work well within a cross-functional team environment, including close coordination with the Office of the CEO.
• 1–2 years of healthcare experience, preferred.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Minimum Education

Bachelor's Degree or Equivalent Experience Required

Certifications

HFMA Certified Revenue Cycle Representative (CRCR) within 9 months of hire

Pay

This position pays between $92,400 - $138,600

Benefits

• Associate Benefits: Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Culture: Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth: Invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition: Offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.