Senior Events Manager, Strategic Accounts

Position Summary

At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of the locations listed above. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work.

As a Senior Events Manager supporting Strategic Accounts, you will play a critical role in designing and delivering high-impact events, hacking challenges, and community programs that drive customer success, strengthen researcher engagement, and create measurable business outcomes.

What You Will Do

• Lead the strategy, planning, and execution of virtual and in-person customer events, hacking challenges, and community programs that support Strategic Accounts’s security objectives and HackerOne’s business goals.
• Apply AI First by leveraging AI-powered tools and automation to improve event planning, communications, reporting, operational workflows, and program scalability while increasing quality and efficiency.
• Demonstrate Change Agility by proactively adapting event strategies, priorities, and execution plans in response to evolving customer needs, business objectives, and community feedback while maintaining exceptional participant experiences.
• Leverage Data-Driven Decision Making to establish success metrics, analyze participation and customer outcomes, develop reporting dashboards, and provide actionable recommendations that improve future programs and strengthen customer relationships.
• Utilize First Principles Problem Solving to identify root causes of operational challenges, simplify processes, eliminate unnecessary complexity, and design scalable solutions that improve event execution and stakeholder experiences.
• Serve as the primary liaison between HackerOne, Strategic Accounts, and internal stakeholders to align event objectives, manage expectations, and ensure successful delivery of customer outcomes.
• Partner cross-functionally with Customer Success, Sales, Marketing, Community, and Operations teams to increase customer engagement, researcher participation, program adoption, and long-term customer value.
• Manage event budgets, vendors, logistics, and post-event reviews while identifying opportunities for operational improvements, cost efficiencies, and greater program impact.

Minimum Qualifications

• 5+ years of experience in event management, program management, customer programs, or a related field within technology, cybersecurity, SaaS, or a similarly complex environment.
• Demonstrated experience leading complex virtual and in-person events involving multiple stakeholders, budgets, timelines, and competing priorities.
• Experience using data, metrics, and reporting to measure outcomes, influence decisions, and drive continuous improvement.
• Strong project management, stakeholder management, and communication skills, including experience presenting recommendations, results, and insights to senior leaders and external partners.

Preferred Qualifications

• Experience supporting enterprise customer programs, customer success initiatives, or strategic account relationships.
• Experience leveraging AI-powered tools to improve planning, communications, reporting, workflow efficiency, or event operations.
• Familiarity with cybersecurity, ethical hacking, vulnerability management, or offensive security programs.
• Experience with event management platforms, CRM systems, and project management tools such as Asana, Monday.com, Trello, Zoom Events, or similar technologies.