Senior Events Manager

About the role

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.

Qualifications

• High school diploma or GED; 2 years experience in the event management or related professional area
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

Responsibilities

• Solve problems and/or suggest alternatives to previous arrangements if necessary
• Leads pre-event and post-event meetings for assigned groups
• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions
• Manages customer budgets to maximize revenue and meet customer needs
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
• Manages group room blocks and meeting space for assigned groups
• Adheres to all standards, policies, and procedures
• Celebrates successes and publicly recognizes the contributions of team members
• Up-sells products and services throughout the event process
• Participates in customer site inspections and assists with the sales process when necessary
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event)
• Manages revenue and profitability associated with events
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
• Reviews billing and payments with clients
• Interacts with guests to obtain feedback on product quality and service levels
• Handles guest problems and complaints
• Makes presence known to customer at all times during entire event process
• Follows up with customer post-event
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
• Strives to improve service performance
• Sets a positive example for guest relations
• Reviews comment cards and guest satisfaction results with associates
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details

Pay

$77,000-$99,000 Annually