Senior Events Manager

About the role

The Tucson Convention Center, including the Tucson Arena, Linda Ronstadt Music Hall, and Leo Rich Theater, has an opening for a skilled Senior Events Manager.

Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events
• Assist in hiring, training and supervising Event Services staff
• Meets with client groups to plan and organize assigned meetings and/or events
• Coordinates activities with the various service contractors for assigned meetings and/or events
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies and procedures
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details
• Prepares cost estimates and monitors final billing
• Provides clear, concise, and timely communication of detailed requirements to operational departments and clients
• Maintains thorough and complete event records
• Monitors and supervises facility set-up when necessary
• Serves as primary liaison between clients and facility departments
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events
• Maintains the proper image and generates positive public relations with patrons and staff
• Follows-up on all client requests, concerns, and problems
• Attends appropriate planning, organization and other events and facility meetings in support of facility operations
• Work with relevant departments and vendors to provide prompt invoices
• Distribute Three-Week Schedule of events
• Develop policies and procedures for the Event Services, Guest Services and Parking Department and monitor their compliance
• Serves as MOD (Manager on Duty) as required
• Perform other duties as assigned

Supervisory Responsibilities

Will serve as the resource for training the Event Services team on administrative and event day procedures. Will also directly supervise the Event related staff and Operations staff when required. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree (B.A.) from four-year College or university preferred
• 2-4 years related public facility management experience
• Theater Experience a plus
• Working knowledge of the principles of facility management, services and equipment for a similar facility
• Operate AutoCAD design software preferred

Skills

• Excellent organizational, planning and interpersonal skills
• Strong written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Professional presentation, appearance and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays
• Knowledgeable in Microsoft Office applications (Word, Excel, Power Point, etc.) and AutoCAD design software preferred

Benefits

• Medical, dental, vision, life and disability insurance
• Paid vacation
• 401k plan

Pay

Competitive salary, commensurate with experience.

Schedule

Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

Work Location

On Site in Tucson, AZ

Physical Demands

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function. Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 8-10 hours daily.