Senior Events Manager

Job Number: 26102607 | Full Time | On-site at 125 3rd St, San Francisco, California, 94103

About the Role

Prepares all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for their experience.

Responsibilities

• Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges associated with assigned groups and work with property staff and customers to solve these challenges and/or develop alternative solutions.
• Manage customer budgets to maximize revenue and meet customer needs.
• Oversee customer experiences from file turnover through the post-event phase until turnover back to sales.
• Conduct pre- and post-event meetings as required to review/communicate group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Celebrate successes and publicly recognize the contributions of team members.
• Up-sell products and services throughout the event process.
• Participate in customer site inspections and assist with the sales process when necessary.
• Act as liaison between field sales personnel and customers throughout the event process (pre-event, event, post-event).
• Manage revenue and profitability associated with events.
• Forecast group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
• Review billing and payments with clients.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints.
• Maintain a visible presence to the customer at all times during the entire event process.
• Follow up with customers post-event.
• Greet customers during the event phase and hand off to the Event Operations team for execution of details.
• Strive to improve service performance.
• Set a positive example for guest relations.
• Review comment cards and guest satisfaction results with associates.
• Coordinate and communicate verbally and in writing with customers (internal and external) regarding event details.

Requirements

• High school diploma or GED; 2 years of experience in event management or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Pay

$101,000 - $131,000 annually, plus bonus eligibility.