Senior ESS Technology Specialist 4 (Tech Specialist 4) - Huntsville, AL

About the role

M.C. Dean is seeking an ESS Technology Specialist 4 to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit, you will design, engineer, integrate, operate, and maintain electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers across high-growth markets.

Responsibilities

• Analyze system performance and recommend improvements.
• Provide support to the system administration and engineering team using advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems.
• Communicate with customers, manufacturers, vendors, and system administrators.
• Train system users and other system support personnel.
• Analyze and modify preventive maintenance checklists for system changes.
• Troubleshoot system performance issues and implement corrective actions.
• Organize and prepare detailed documentation of system performance, including service request records and analysis.
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Conduct in-depth research and evaluate the research of Technical Specialists to assess existing and future systems.
• Provide on-site system support post-deployment.
• Read and interpret engineering drawings.
• Understand SOP and SOW documentation.
• Ensure test lab equipment is maintained.
• Interface with the engineering team to ensure design efficiency.
• Interface with internal and external customers, demonstrating excellent oral and written communication skills.
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios.
• Read blueprints, schematics, and statements of work (SOW).
• Coordinate with field personnel and/or the engineering team to discuss potential installation issues.
• Answer support calls to assist field personnel and system administrators with installation issues encountered on the job site.
• Conduct research and development on new system manufacturers (e.g., access control, intrusion detection, and closed-circuit television systems).
• Perform research, selection, modification, design, maintenance, and/or development of Technical Security equipment and systems.
• Independently and as part of a team, review, analyze, and resolve difficult and complex technical security problems.
• Resolve or recommend solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including interpreting various directives, rules, and regulations.
• Act as a subject matter expert, requiring formal and independent learning and the ability to translate expertise into recommendations in specific circumstances.
• Communicate orally with customers and groups on technical security-related issues.
• Write reports to document mission events, research findings, procedures, and other technical security-related issues.

Requirements

• High School Diploma with 12+ years of experience with installation, troubleshooting, and/or testing of electronic security systems, or
• Associate’s degree with 10+ years of experience, or
• Bachelor’s Degree with 7+ years of experience, or
• Master’s Degree with 5+ years of experience.
• System administrator experience in performing triage on system problems, resolving issues, analyzing system data to prevent problems, and implementing new workstations and system extensions.
• Vendor certifications for electronic systems preferred.
• Reliable attendance at customer site during work hours as required by the customer.
• Ability to work a flexible schedule that includes occasional nights and weekends.
• Ability to travel 30%.

Qualifications

• Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; ability to obtain a SECRET level clearance.

Skills

• Exposure to computer screens for extended periods of time.
• Sitting for extended periods of time.
• Ability to reach by extending hands or arms in any direction.
• Finger dexterity to manipulate objects with fingers rather than whole hands or arms (e.g., using a keyboard).
• Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Benefits

• A collaborative team inspired by engineering and innovation that enhances customer outcomes, improves lives, and changes the world for the better.
• Opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.