ESS Technology Specialist 4 (Tech Specialist 4) - Charleston, SC

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

About the role

As part of the Security and Electronic Systems (SES) Strategic Business Unit, you will be part of a team that designs, engineers, integrates, operates, and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers across high-growth markets.

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team using advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors, and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in-depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on-site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Build systems end-to-end including OS, databases, applications, etc. as part of both PITCO and system proof of concept
• Stay abreast of industry technology
• Perform basic configuration of numerous IT technologies (storage, routing/switching infrastructure, etc.)
• Perform basic Cybersecurity tasks (patching, hardening, etc.)
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blueprints, schematics, and statements of work (SOW)
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection, and closed-circuit television systems)
• Perform research, selection, modification, design, maintenance, and/or the development of Technical Security equipment and systems
• Independently and as part of a team, review, analyze, and resolve difficult and complex technical security problems
• Resolve or recommend solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including the ability to interpret various directives, rules, and regulations
• May act as a subject matter expert, requiring formal and independent learning and the ability to translate this expertise into recommendations in specific circumstances
• Communicate orally with customers and groups on technical security-related issues
• Write reports to document mission events, research findings, procedures, and other technical security-related issues

Requirements

• High School Diploma with 12+ years of experience with installation, troubleshooting, and/or testing of electronic security systems or
• Associate’s degree with 10+ years of experience or
• Bachelor’s Degree with 7+ years of experience or
• Master’s Degree with 5+ years of experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel 50%

Qualifications

Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE TOP SECRET Clearance with the ability to obtain a TS/SCI is REQUIRED.

Skills

• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time
• Reach by extending hands or arms in any direction
• Finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
• Listen to and understand information and ideas presented through spoken words and sentences
• Communicate information and ideas in speaking so others will understand
• Read and understand information and ideas presented in writing
• Apply general rules to specific problems to produce answers that make sense
• Identify and understand the speech of another person

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better
• Driven by our core values of agility, expertise, and trust
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement
• Open and transparent communication with senior leadership as well as local office management